Audiotex
Provide repetitive information to Callers.
If your company is like most, you need to provide multiple callers with a lot of repetitive information but you don’t have an endless budget to hire more staff. Audiotex is the solution used by companies in every industry to provide interactive messages for: information lines, bulletin boards and frequently asked questions. Audiotex is most often used for: student information lines, road condition reports, theatre or concert schedules, race track results, airline arrival/departure information, help lines, stock results, office hours and location messages. It is an affordable way to provide the same information to a large volume of callers without having to hire more staff.
Why would you need an audiotex solution?
Without an audiotex solution most companies struggle to balance long on-hold queues and the high cost of additional agents. Staff easily get bored wasting their time answering repetitive questions, and this reduces the time they have to actually help callers. It also forces callers to spend a lot more time waiting on-hold to talk to an agent, frustrating them when calls are processed slowly. An audiotex solution is a vital component of any telephony solution. It can help your company deliver excellent customer service without the cost of more agents.
Interalia can help!
Interalia has over 30 years of experience helping companies like yours get the most out of their audiotex announcements. We have helped thousands of companies in more than 60 countries around the world use audiotex to:
1. Deliver information without waiting on-hold.
Audiotex messages provide callers with the information they need without forcing them to remain on-hold to talk to an agent. This substantially improves the level of service you can provide callers, without incurring overhead for additional agents.
2. Provide faster call processing.
Audiotex enables a large volume of callers to quickly get the information they need without spending any time waiting on-hold to talk to an agent. This reduces the volume of calls agents have to handle and the on-hold time for those callers actually waiting in queue.
3. Maintain consistent and professional messages.
Audiotex messages are pre-recorded so they sound professional and consistent across multiple locations and within your company. This ensures callers only hear a high quality message that portrays the right image of your company.
4. Customize messages.
Audiotex enables a company to customize different messages to specific callers based on date, time or caller selections. You can play certain messages for students, and other messages for staff, a selection of announcements during the day, or other announcements after the office closes. Audiotex gives your company a lot of flexibility and ensures callers only get the information they might be interested in.
5. Deliver information any time of the day or night.
Audiotex information is available 24 hours-a-day, 7 days-a-week, so callers are able to get the information they need even after your office has closed. This keeps callers happy and reduces the volume of calls when your office is open.
6. Increase staff productivity.
Audiotex relieves agents from doing repetitive tasks such as answering frequently asked questions. It enables staff to be more productive and spend more time helping callers that have interesting problems.
7. Give callers the option to talk to an agent.
If a caller doesn’t find the audiotex information they want, they still have the option to talk to an agent. This gives callers control over when and if they hold for an agent.
8. Promote other products and services.
Audiotex is a great way to inform callers about services, products and special promotions your company offers. Audiotex messages can change as frequently as your business changes, so callers will get a variety of information and they’ll probably buy more of what you have to offer.
Interalia can help!
Interalia has a variety of audiotex solutions suitable for small businesses with few callers, to large multi-national companies with sites across the globe. Our solutions work with all major telephone systems but are separate from the PBX so they actually free-up expensive ports and speed up call processing. Interalia’s audiotex solutions are so easy to manage your staff can update messages as frequently as your business changes so callers will always receive excellent customer service and the most up-to-date information.
XMU+
SBX
Voice
SLA
