Solutions for Auto Attendant
Transfer calls without a receptionist.
Auto attendants answer the phone and automatically transfer calls without a receptionist getting involved. They save a company time, money and the frustration of answering and directing calls, and ensure your callers receive consistent, professional treatment even when your office has closed or your receptionist is busy. An auto attendant can help you improve customer service by routing calls immediately, reducing caller on-hold time, providing 24/7 service even after your office has closed, and offering callers the option to dial by last name or dial by the party's extension.
Critical to any organization.
Without a an auto attendant callers can get frustrated waiting on-hold to talk to an agent, or worse yet, lost in the phone system without being able to reach someone that can help. With an auto attendant solution a company can provide a high level of service to your callers while reducing staff frustration and phone system costs.
1. Quickly direct callers to where they want to go:
Auto attendants can prompt callers for the department, name or extension they want to reach, then quickly direct that call to the proper queue without a receptionist getting involved. This means companies can handle larger call volumes while ensuring callers spend less time waiting on-hold.
2. Reduce caller frustration:
An auto attendant quickly tells callers they have reched the right company then it directs callers to the information, person, or department they want without forcing them to wait on-hold. This ensures callers don’t get lost in a voicemail system or frustrated by waiting a long time to talk to an agent.
3. Answer frequently asked questions:
Auto attendants can direct callers to basic information (i.e. address, phone, fax, web or hours of operation) without the caller having to wait for an agent. This helps callers get the answers they need without spending a lot of time waiting on-hold to talk to an agent.
4. Improve staff productivity:
Auto attendants offload agents from spending non-productive time answering or transferring calls. This reduces staff frustration, improves productivity and enables a company to function with fewer agents.
5. Answer and direct calls after-hours:
An auto attendant can answer and direct calls 24 hours-a-day, 7 days-a-week even when your office is closed. This guarantees callers can get to the extension they want, or the information they need even if your office is closed.
6. Off-load IVR or voicemail solutions:
Auto attendants can front-end IVR or voicemail systems to off-load high call volumes. This reduces the number of expensive phone lines and ports a company requires to provide the level of service callers expect.
7. Backup IVR or voicemail systems:
Auto attendants can act as a failover backup for IVR or voicemail systems, ensuring calls get answered even if the IVR or voicemail system is unavailable.
8. Re-route callers when extensions are busy:
If an extension is busy or a queue is full, the auto attendant can re-route callers to another agent. When this happens callers won’t get lost in the queue somewhere, and they can leave a message or be transferred to someone else.
9. Re-route calls when there is an emergency:
If there is an emergency and your office has to be closed, the auto attendant can route calls to another location so you won’t lose business and frustrate callers.
10. Offer callers a choice of languages:
When a company provides multi-language support it makes it easier for callers to ask questions in the language they prefer, reducing their frustration and improving their experience with your company.
Interalia can help!
Interalia understands how vital it is for a company to quickly answer calls and provide excellent customer service to callers. Our solutions work with any major telephone systems, and they can be centrally or remotely administered. Unlike most solutions, our auto attendants empower supervisors so they can easily change their systems as their business needs change. Whether your organization has 2 agents or thousands, Interalia has the auto attendant solution you need to deliver the high level of customer service callers expect.
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