Cities, Municipalities and Government
Disseminating information to the masses.
City and Government departments need efficient and cost effective ways to disseminate a vast amounts of information to literally thousands of people at the same time. Many City and Government departments find the best way to deliver 24-hour access to this information is by setting up specific information lines that provide answers to frequently asked questions and/or direct callers to specific departments.
Easily handle huge call volumes.
When people call a City or Government information line, their call is answered by the system and they are given the choice between listening to a variety of messages, having their call directed to a specific department or talking to a live agent. Departments find that most of the calls are from people requiring answers to routine frequently asked questions, so once they recieve this information, quite often they do not need to speak to an agent. This enables City and Government offices to handle large call volumes with a relatively few staff members.
What do City and Government departments provide:
1. Answers to frequently asked questions:
An information line provides answers to hundreds of frequently asked questions so staff won’t waste valuable time repeating the same information.
2. Agents to help callers:
An information line enables staff to spend more time helping callers with real problems and less time answering frequently asked questions or transferring calls to departments.
3. Emergency alerts:
When an emergency occurs an information line is an excellent way for City and Government departments to alert the public of the emergency and provide updates on the situation.
4. Quick call transfer:
When someone calls in to a City or Government department it is important to answer their call quickly and then redirect it to the information or the department they want.
Information lines may provide details on:
• Council meetings and schedules
• Parking restrictions and fines
• Weather Conditions, Road closures and alternative routes
• Employment listings
• Recreational facilities and schedules
• Special events
• Emergency messages
• Taxpayer information
• Election/voting information and results
• Course registration information
• City and Government services
• Water restrictions
• Police, fire and ambulance services
• Non-emergency services
• Bi-law and animal services
• Registrations and Licensing
• Licensing (Births, Deaths, Marriages and Driving)
• Jury duty information
Interalia can help!
With over 31 years experience and 250,000 installations in 60 countries around the world, Interalia has the solutions to help Cities, Municipalities and Government disseminate the information they need.
CityTalk
Emergency and Disaster
Weather and Road
SBX
XMU+
