Virgin Atlantic Airways

Britian's second largest airline uses the XMU to keep customers informed and entertained. E8.5 EA4

Sydney Opera House

Uses the XMU to inform callers about upcoming performances and direct callers to departments. E8.5EA4

Barclays Call Center

Uses the XMU to process large call volumnes and backup their call center. E8.5 EA4

Norwegian Cruise

Uses the SBX to provide excellent customer service and music and messaging-on-hold to call center customers. E8.5 EA4 

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Central Office Intercept

Tell callers when their call can not be completed.

Telephone Carriers need to inform callers when their call can not be completed. These messages are referred to as Central Office Intercept announcements and they inform callers when the call can not go through due to network failures, wrong numbers or incorrect dialing.

Typical intercept announcements include:

• The number you have dialed is no longer in service
• Your call can not be completed as dialed, please try again
• This service is not available from your calling area
• The number dialed is no longer in service
• The number dialed is long distance, please try again
• All circuits are busy at this time, please try again later
• No lines are available, please try again later

An inexpensive alternative:

If you are a telephone carrier especially with legacy Central Office equipment be aware that there is an affordable and reliable alternative to spending a huge investment upgrading your systems. Interalia has over 30 years experience providing intercept announcement solutions that are affordable, reliable and easy to manage.

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