Customer Profiles

Porter Cable

Uses the XMU to direct callers to the right service representative. E8.5 EA4

Mindpearl

Uses the XMU to deliver call processing, audiotex and music/messaging-on-hold for their call centers. E8.5 EA4

Barclays Call Center

Uses the XMU to process large call volumes and as back up to their call center. E8.5 EA4

Grove Hill Medical

Uses the XMU+ to process up to 9000 calls a day for 9 locations in Connecticut. E8.5

Irish Electricity

Uses the XMU+ for auto attendant, call steering, ACD announcements, call processing and basic IVR functionality at two large power stations. EA4

CompUSA

One of the largest electronics retailers uses the XMU+ at 245 stores to process calls. E8.5

Famous Players

A large theatre chain uses the XMU to process calls and provide cinema messaging. E8.5 EA4

Henley College

One of the world's leading business schools use the XMU to manage calls. E8.5 EA4

Solutions - Industry - Contact Center

Industry Solutions

for Call Centers and Contact Centers

Even as Contact Centers replace traditional Call Centers, callers still have the need to talk to live agents. Interalia continues to deliver solutions to reduce caller frustration, and process high volumes of calls efficiently.

Call Processing & Auto Attendant:

Call centers/contact centers use Interalia solutions to provide auto attendant functionality for outside callers and internal staff. Our products front-end main phone lines prompting callers for the location they want to be directed to, then rapidly connecting the call to the appropriate number. Our solutions direct callers to queues or IVRs (queue routing), departments or extensions (auto attendant), and informational messages (audiotext). Calls can even be redirected to other call centers if lines are busy.

After-Hour & Emergency Attendant:

When a call center closes, Interalia products can be used to provide 24-hour service to callers. We can transfer callers to backup extensions, or after-hour attendants. In the event of an emergency, calls may even be transferred to another call center in a different part of the world.

Music/Messaging On-Hold:

Call centers use our products to entertain and inform callers while they wait on hold. Callers hear a variety of messages while waiting in the queue, so time goes by quicker and they feel their call is being processed faster.

Frequently Asked Questions:

Interalia products are used to provide answers to frequently asked questions such as: call center locations, hours, toll-free phone numbers, web and fax addresses.

Staff Information Lines:

Our products can be used to provide general information to staff including: scheduling details, policy changes, and human resource information.

Prompt Callers:

Messages may prompt callers to have their product information ready, or promote new products and services. Announcements can be customized to the interest of callers in one particular queue (i.e. People waiting for technical support on their printer may hear about a special discount on toner cartridges). Messages can even be used to tell callers how long they can expect to wait-on-hold.

Promotional Messages:

Messages can easily be pre-scheduled up to one year in advance so callers will always have timely information about new products and services.