System Failover
When IVR or Voicemail systems fail.
IVR and Voicemail systems are critical to most companies, often providing the front end treatment of all telephone calls into the organization - so when these mission critical systems go down you must have a backup plan or you risk frustrating callers, losing customers and damaging your reputation. If a system fails you need a reliable backup and an alternative technology to continue processing calls and providing auto attendant and basic call treatment functionality. Redundant IVR and Voicemail system can be very expensive, and difficult to justify because they are only used during failover conditions. So what do companies do when this happens? They install a cost-effective failover solution that is pre-configured to automatically take over when their IVR or Voicemail hardware fails.
Process calls and deliver call treatment even if your IVR or Voicemail systems go down.
1. Process calls when IVR or Voicemail systems fail:
When IVR or Voicemail hardware fails a system failover solution can take over, providing basic call processing and menus for auto attendant until you can get the other systems working again.
2. Automatically starts when other systems fail:
A failover solution can automatically switch-on if the IVR or Voicemail hardware fails, or if preferred, it can be manually activated by staff.
3. Pre-configured to work with little downtime:
Failover systems are pre-configured so they can begin working almost immediately after an IVR or Voicemail system fails, so a company won’t be without services for very long.
4. Low-cost failover alternative:
A failover system is a low-cost alternative to purchasing backup IVR and Voicemail systems that are very expensive and rarely used.
Interalia can help!
Interalia failover systems can be an inexpensive way to provide call processing and auto attendant functionality when other IVR and Voicemail hardware fails.
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