Fairwinds Credit Union

When customers called into Fairwinds Credit Union they were getting frustrated with the procedure to be transferred to extensions. To resolve the problem, Fairwinds installed an XMU+ system to provide auto attendant functionality and basic call processing making it faster and easier for callers to get to the extension they want. E8.5

Barclays Stockbroker
Call Center

Barclays Stockbroker Call Center (United Kingdom) uses the XMU to process large call volumes and backup their call center. E8.5 EA4

Large US Bank

A Large US Bank with over $80 million in assets is using 24 XMU and XMU+ units to offload their voicemail systems. E8.5

Pioneer Investments

Pioneer Investments is a global investment company managing assets of over $151 billion. They use the XMU+ at various sites to provide automated attendant appliations and RAN announcements. E8.5

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for the Financial Sector
 

Many finance, insurance and brokerage companies use Interalia’s products to provide outstanding customer service including: automated attendant, ACD messaging, client and staff information lines, answers to frequently asked questions and after-hour attendant.. 

Auto Attendant:

Finance organizations use Interalia solutions to provide auto attendant functionality for outside callers and internal staff. Our products front-end main financial lines to rapidly direct callers to the appropriate department, or extension.

After-Hour Attendant:

When financial institutions have closed for the day, Interalia products can be used to transfer callers to extensions, or to after-hour attendants. This means Callers can get information about their insurance policies, stock details or banking transactions, any time of the day.

Music/Messaging-On-Hold:

Financial institutions use Interalia solutions to entertain and inform callers while they wait on-hold to talk to an agent.

ACD Messages:

Financial organizations use Interalia products to entertain and inform callers while they wait on hold. Messages are often used to prompt callers to have their policy numbers, or banking account details ready before talking to an agent, or to promote new products and services that callers might be interested in knowing about.

Answers To Questions:

Interalia products provide callers to financial institutions with answers to frequently asked questions such as: office locations, hours, typical services provided and special events.

Staff Information Lines:

Interalia solutions provide financial industry staff with general informaton including: scheduling details, policy changes, and human resource information.

Customer Information Lines:

Financial institutions use Interalia solutions to provide their clients with information lines for: stock quotes, mutual fund details, and banking transactions.

1-800 Numbers:

Some financial institutions publish multiple 1-800 numbers; which are very confusing to staff and clients. With Interalia solutions, callers only have to remember one number, and then they can choose which department or information they want to be directed to. 

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Financial Customers

Interalia solutions for the Financial Sector: