Customer Profiles

St. John's Hospital

St. John's Hospital needed an easier way to answer and transfer calls to patient's rooms, so they installed an Interalia XMU+ system that now answers all calls to patient rooms, and transfers these calls directly to the proper patient's bedside phone. E8.5

Fallon Clinics

Fallon Clinic (USA) uses the XMU to provide on-hold recordings, comprehensive ACD messaging and call processing at their 40 clinics. E8.5

St. John's Health

St. John Health System provides a variety of healthcare services at over 25 locations in Oklahoma. The Health System uses an XMU+ to transfer calls to patient’s rooms, as well as, play recorded announcements (RAN) for PBX based ACD queues and system intercept messages. E8.5

Grove Hill Medical

Grove Hill Medical Center handles up to 9000 calls a day at their 9 locations across Connecticut. They installed an XMU+ system at their main location to answer all calls and redirect callers to their many speciality departments. E8.5

Dr. Morrison

Dr. Morrison is a busy family doctor in Calgary (Canada) who sees over 1000 patients a month. He uses the Interceptor to answer calls, and provide important information to his patients. E8.5

Solutions - Industry - Healthcare

Industry Solutions

for Healthcare

Hospitals, clinics and medical colleges all over the world use Interalia solutions to provide better service to patients and callers. Interalia systems front-end main hospital lines or nursing stations to quickly direct callers to the appropriate departments. They can prompt callers to have information ready for faster call processing, answer calls after-hours or transfer calls to emergency lines or on-call doctors after-hours. Interalia systems provide information and music to callers waiting on-hold, and information lines for the general public. We deliver overhead paging announcements on wards and code announcements for emergency situations. Interalia teleconferencing systems also help medical practitioners quickly communicate with each other on patient care. Interalia has a variety of solutions to meet the specific needs of the healthcare sector, we'd like a chance to help you too.

Auto Attendant:

Healthcare organizations use Interalia solutions to provide auto attendant functionality such as front-ending main hospital lines and nursing stations to rapidly direct callers to the appropriate department, doctor, or patient room.

After-Hour Attendant:

After nursing wards or clinics have closed, Interalia products can be used to transfer callers to emergency room staff, on-call doctors or after-hours answering services.

ACD Announcements:

Healthcare organizations use our products to entertain and inform callers while they wait on-hold. This reduces caller frustration, and improves how callers perceive the service provided by the healthcare institution.

Call Prompting:

Messages are often used to prompt callers to have their medical or prescription information available, and to inform them about special treatments offered. This information helps speed-up call processing and ensures callers are prepared before their call is directed to an agent.

Music-On-Hold:

Healthcare institutions use Interalia solutions to provide music-on-hold to entertain callers while they wait to talk to an agent. This reduces caller frustration and provides better customer service.

Answers to Frequently Asked Questions:

Interalia products provide callers with answers to frequently asked questions such as: hospital or clinic locations, on-call doctors, visiting hours, and parking facilities.

Staff Information Lines:

Interalia solutions can be used to provide general information to staff including: scheduling details, room changes, policy changes, bed availability, and human resource details.

Public Information Lines:

Healthcare organizations use our solutions to communication information to the pubic such as: basic health care plans, prescription changes, special treatments available, vaccination details and contagious diseases.

Overhead Paging:

Interalia has solutions that provide overhead paging announcements within the hospital or departments. Staff can queue up a pre-recorded page to remind people of the no smoking policy, or make live pages to track down patients and doctors.

Code Announcements:

When there is an emergency Interalia code announcements can utilize the paging system to quickly communicate the situation to the appropriate department or staff. This is used if a patient is in duress, or an emergency such as a fire occurs.

Teleconferencing:

Interalia provides teleconferencing solutions to help medical practiioners quickly communicate and collaborate together, even if they are in different locations. This enables doctors to get opinions from other experts to ensure they deliver the best possible treatment for each patient.