Customer Profiles

Carnival Cruise Lines

Carnival Cruise Lines uses the iProMOH to play on-hold music to 78,000 callers a day. With the iProMOH they now spend 85% less time updating on-hold music than they did with their old CD players. E8.5

Henley College

Henley Management College in the United Kingdom is one of the world's leading international business schools. They use the XMU to help manage calls at their on-site hotel and business school. E8.5 EA4

Norwegian Cruise

Norwegian Cruise Lines has installed the SBX to reduce operating costs and increase service to their callers. The SBX is now the single platform for all their music and messaging-on-hold at their London Call Center. E8.5 EA4

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Solutions - Industry - Hospitality

Industry Solutions

for the Hospitality Sector

The hospitality industry uses many Interalia products to provide better service to their clients. Typical applications include: hotel wake-up, dial-by-department or room, interactive points-of-interest, reservations and music-on-hold.

Hotel Wake-Up:

Interalia announcers work with a hotel’s phone system to play announcements for guest wake-up. When a guest answers the wake-up call, they might hear a time and date message, or even an announcement indicating breakfast is served in the dining room.

Dial-By-Department or Room:

Hotels use Interalia solutions to provide dial-by-room access to guests and outside callers, or access to different departments (“Dial 1 for room service, Dial 2 for front desk”).

Interactive Points-Of-Interest:

Hospitality clients use Interalia solutions for interactive audiotex services. A tour company could use it to play information about their scheduled tours, or a hotel may use it to list
hotel facilities.

Music/Message-On-Hold:

Interalia products can provide music and messages to entertain and inform callers while they hold for the next available agent.

Reservations:

Many hospitality clients use Interalia solutions in their reservations departments to prompt users (“Please have your credit card ready”), or to tell them to expect a delay (“All agents are busy, please hold”).