Customer Profiles

British Sky
Broadcasting Group

British Sky Broadcasting Group (United Kingdom) is Britain's largest operator of digital television, reaching a quarter of all British homes. They use the Interalia XMU to inform and entertain their clients. E8.5 EA4

Stampede Park
Race Track

Stampede Park Race Track (Canada) provides horse racing information and results for 48,000 callers a month. Race enthusiasts can dial into the XMU+ to listen to race information from over 20 race tracks in North America. E8.5 EA4

American
Mechanical Services

American Mechanical Services uses the OWL to monitor mechanical equipment in their many buildings. E8.5 EA4

Multnomah County

Multnomah County uses the XMU+ to help eliminate over 220,000 mis-dialed calls to 9-1-1 emergency each year. This helps them answer real emergency call faster. This profile is a reprint of an article writen in the Oregonian Newspaper. E8.5

The City of Richmond

The City of Richmond, British Columbia, uses the XMU+ to provide call processing, ACD announcements, audiotex and music-on-hold for six different applications including: swimming pools, box office theatre, the fire department, RCMP, City Hall and course registrations. E8.5

The American Red Cross

The Houston Area American Red Cross relied on the help of the Interalia XMU+ when hurricanes hit the U.S. Gulf Coast and they were so impressed that they continue to use the system everyday to provide call processing, call transfers and general on-hold information. E8.5

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Solutions - Industry - Services

Industry Solutions

for the Service Sector

Service providers all over the world count on Interalia solutions to help them provide excellent customer service. Our products answer and then transfer calls to specific departments, provide staff and customer information lines, play promotional messages, prompt callers for information, tell callers when they'll have to wait on-hold and play music and messages to entertain on-hold callers while they wait.

Answer and Transfer Calls:

Service providers use Interalia solutions to answer calls and then direct callers to their final destination whether it be a department, extension, information line or even another call center.

After-Hour & Emergency Attendant:

When a service company closes, Interalia solutions can still answer calls and transfer callers to backup extensions, after-hour attendants or other call centers.

Entertain and Inform On-Hold Callers:

Interalia systems are often used to entertain and inform callers while they wait on hold to talk to an agent. Callers hear a variety of messages while waiting in the queue, so time goes by quicker and they feel their call is being processed faster.

Answer Frequently Asked Questions:

Interalia products help Service Companies provide answers to frequently asked questions such as: service locations, hours, toll-free phone numbers, web and fax addresses.

Staff Information Lines:

Interalia helps Service companies keep their staff up-to-date with information such as: job openings, special events, staff schedules, human resource details and incentive programs.

Prompt Callers for Information:

Our messages can prompt on-hold callers to have their credit cards ready, or reference numbers handy so that agents can handle their call faster.

Inform Callers of Delays:

Interalia solutions can inform callers when agents are busy and when they may have to wait on-hold for an agent.

Promotional Messages:

Interalia solutions can play messages to on-hold callers promoting corporate brands, new products and services or reinforcing existing marketing campaigns.