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Customer Profiles

Porter-Cable
& Delta Machinery

Porter-Cable and Delta Machinery (United States) have manufactured power tools, equipment and accessories for over 90 years. They use the XMU to direct callers to the right service representative. E8.5 EA4

Solutions - Industry - Manufacturing

Industry Solutions

for the Manufacturing Sector

The manufacturing sector uses many Interalia products to provide better service to their clients, and to monitor remote assets and equipment. Typical applications include: paging announcements, customer and staff information lines, call transfer, music/message-on-hold, equipment monitoring and staff information lines.

Equipment Monitoring:

Interalia solutions are used to monitor remote manufacturing equipment and plant facilities such as boilers and pumps. If this equipment fails, our solutions contact authorized personnel to alert them of the problem so they can repair it before an expensive break-down occurs or a disaster develops.

Paging Announcements Within Facilities:

Manufactures use Interalia solutions for paging personnel within their facilities alerting staff of equipment shutdowns, and announcing emergency situations.

Customer Information and Call Transfers:

Interalia solutions are used to direct manufacturing customers to the appropriate department (“Press 1 for engineering, Press 2 for Shipping”). They are also used to provide customers with details on shipping status, back-ordered items, and new products.

Music/Message-On-Hold:

Interalia solutions provide music and messages to manufacturing callers while they wait on-hold for an agent, this reduces caller frustration and improves the service callers receive.

Staff Information:

Interalia solutions provide manufacturing staff with information lines where they can find out about about manufacturing problems, inventory shortages, equipment shut-downs or staff special events.

Customer Profiles:

Manufacturing Sector 

Customer Lists:

Manufacturing Sector 

Interalia solutions for the Manufacturing Industry:

SLA (1 port announcer)
Voice (2-4 announcement ports) 
SBX (8 ports for announcements/call processing or MOH)
XMU+ (64 ports for announcements/call processing or MOH)
Conference Bridge 800 (teleconferencing)
Paging Sequencer (overhead paging)
iProMOH (on-hold announcer)
proMOH (on-hold announcer)
Alarm Dialer (remote asset monitoring)