Solutions - Industry - Oil and Gas

Industry Solutions

for the Oil and Gas Sector

Interalia solutions help Oil and Gas companies provide better service to their staff and customers. Our systems answer and transfer calls to departments, provide information lines, music and messaging-on-hold, paging announcements and monitoring for remote assets and equipment.

Customer Information:

Interalia solutions provide general information to customers calling Oil and Gas companies including: office hours, facility locations, service interruptions, billing details and lists of department contacts.

Staff Information:

Interalia solutions provide Oil and Gas employees with human resource information including: job postings, holiday closures, staff changes, special events and other details.

Answer and Direct Callers To Departments:

Interalia solutions are used by Oil and Gas companies to answer large queue volumes, and then quickly route callers to the appropriate department or extension.

Paging Announcements:

Interalia solutions are often used to make paging announcements to staff at large Oil and Gas plants or facilities. Messages may include quipment shut-downs and emergency situations.

Music/Message-On-Hold:

Interalia provides callers to Oil and Gas companies with music and messages while they wait on-hold. These messages may tell callers that all attendants are busy, or prompt them to have specific information available before talking to an attendant (“Please have your utility account number ready”).

Monitor Equipment and Sites:

Interalia solutions are used by Oil and Gas companies to monitor remote equipment or facilities. If a piece of equipment malfunctions, or security is breached at a remote site, then our solutions notify company personnel of the situation.

Customer Profiles

British Nuclear Group

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