Healthcare
Customer Profiles
Many hospitals, clinics and medical colleges use Interalia solutions to quickly direct callers to appropriate attendants, provide after-hour attendants, staff or patient information lines, ACD announcements and answers to frequently asked questions. For real-life customer profiles in the Healthcare sector click the links below the following write-ups:
St. John's Hospital Springfield (XMU+)
St. John's Hospital needed an easier way to answer and transfer calls to patient's rooms, so they installed an Interalia XMU+ system that now answers all calls to patient rooms, and transfers these calls directly to the proper patient's bedside phone. E8.5
St. John's Health System (XMU+)
St. John Health System provides a variety of healthcare services at over 25 locations in Oklahoma. The Health System uses an XMU+ to transfer calls to patient’s rooms, as well as, play recorded announcements (RAN) for PBX based ACD queues and system intercept messages. E8.5
Dr. Morrison - Family Physician (Interceptor)
Dr. Morrison is a busy family doctor in Calgary (Canada) who sees over 1000 patients a month. He uses the Interceptor to answer calls, and provide important information to his patients. E8.5
Fallon Clinics - Health Clinic (XMU)
Fallon Clinic (USA) uses the XMU to provide on-hold recordings, comprehensive ACD messaging and call processing at their 40 clinics. E8.5
Grove Hill Medical (XMU+)
Grove Hill Medical Center handles up to 9000 calls a day at their 9 locatins across Connecticut. They installed an XMU+ system at their main location to answer all calls and redirect callers to their many speciality departments. E8.5
More Customer Profiles
More Customer Comments
