Services
Customer Profiles
Service providers use Interalia’s products to provide customers with information, direct calls to specific departments, prompt callers for information, or entertain callers while they wait on-hold. For real-life customer profiles in the Services sector click the links below the following write-ups:
British Sky Broadcasting Group (XMU)
British Sky Broadcasting Group (United Kingdom) is Britain's largest operator of digital television, reaching a quarter of all British homes. They use the Interalia XMU to inform and entertain their clients. E8.5 EA4
Stampede Park Race Track (XMU+)
Stampede Park Race Track (Canada) provides horse racing information and results for 48,000 callers a month. Race enthusiasts can dial into the XMU+ to listen to race information from over 20 race tracks in North America. E8.5 EA4
American Mechanical Services (OWL)
American Mechanical Services uses the OWL to monitor mechanical equipment in their many buildings. E8.5 EA4
Multnomah County (XMU+)
Multnomah County uses the XMU+ to help eliminate over 220,000 mis-dialed calls to 9-1-1 emergency each year. This helps them answer real emergency call faster. This profile is a reprint of an article writen in the Oregonian Newspaper. E8.5
The City of Richmond (XMU+)
The City of Richmond, British Columbia, uses the XMU+ to provide call processing, ACD announcements, audiotex and music-on-hold for six different applications including: swimming pools, box office theatre, the fire department, RCMP, City Hall and course registrations. E8.5
The American Red Cross (XMU+)
The Houston Area American Red Cross relied on the help of the Interalia XMU+ when hurricanes hit the U.S. Gulf Coast and they were so impressed that they continue to use the system everyday to provide call processing, call transfers and general on-hold information. E8.5
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