Utilities
Customer Profiles
Utility companies use Interalia products for a variety of applications including: providing callers and staff with general information, answering calls and managing call queues, directing callers to the right department, paging staff in large facilities and monitoring expensive equipment at remote or unmanned sites. For real-life customer profiles in the Utility sector click the links below the following write-ups:
British Nuclear Group (XMU+)
British Nuclear Group is using the XMU+ as a cost effective way to communicate with its 14,000 employees at Sellafield, one of the largest nuclear sites in Britain. E8.5 EA4
Toronto Hydro Electric System (XMU+)
Toronto Hydro Electric System uses the XMU+ to handle occassional extreme call volumes. During power outages the XMU+ front-ends incoming calls, delivers a message stating what locations are affected and when the power should be back on, then it transfers the caller to the appropriate queue. E8.5
Irish Electricity (XMU+)
The XMU+ provides Irish Electricity with auto attendant, call steering, ACD announcements, call processing, and basic IVR functionality at Ireland's two new power stations at Leogh Ree and West Offlay. EA4
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