Industry Solutions
for the Retail and Wholesale Sector
Retail and Wholesale institutions all over the world use Interalia’s solutions to provide shoppers and callers with better service. This involves providing: automated attendant, after-hour attendant, ACD messaging, staff and customer information lines, answers to frequently asked questions and in-store or on-hold promotional advertisements.
Auto Attendant:
Retail and Wholesale organizations use Interalia solutions to provide auto attendant functionality to outside callers and internal staff. Our products front-end main store lines to rapidly direct callers to the appropriate department or extension.
After-Hour Attendant:
When Retail/Wholesale institutions have closed, Interalia products can still transfer callers to extensions, information lines or after-hour attendants.
On-Hold Promotional Messages:
Retail and Wholesale organizations use our products to provide promotional messaging to callers while they wait on hold. These messages may promote new products and services, or tell callers about special events and offers.
Customer Information Lines:
Interalia products are used to by the Retail/Wholesale sector to provide answers to frequently asked questions such as: store locations, shopping hours, special promotions and even other services such as gift certificates.
Staff Information Lines:
Interalia products provide general information to staff including: scheduling details, policy changes, and human resource information.
In-Store Promotional Messages:
Some retail stores use our products to play background music or messages to shoppers via the paging system. Special promotions or department sales can be broadcasted over the paging system to encourage sales.
Customer Profiles:
Retail/Wholesale Sector
Customer List:
Retail/Wholesale Sector
Interalia solutions for the Retail/Wholesale Industry:
SLA (1 port announcer)
Voice (2-4 announcement ports)
SBX (8 ports for announcements/call processing or MOH)
XMU+ (64 ports for announcements/call processing or MOH)
Conference Bridge 800 (teleconferencing)
Paging Sequencer (overhead paging)
iProMOH (on-hold announcer)
proMOH (on-hold announcer)
