Uses the XMU to deliver information lines to staff and students regarding class cancellations, snow closings and sporting events. E8.5
Uses the XMU+ to provide 24-hour-a-day ACD messaging and Student/Staff information lines. E8.5 EA4
One of the world's leading business schools uses the XMU to help manage calls. E8.5 EA4
Uses the XMU+ to offload front office staff from answering frequently asked questions. E8.5
Schools and Colleges need efficient and cost effective ways to communicate a wide variety of information to staff and students. Many Schools and Colleges use student information systems to provide students and staff with 24-hour access to important information. These systems are used to answer routine phone calls, direct callers to the appropriate extension, play a variety of pre-recorded messages, and broadcast emergency announcements.
A student information system has many benefits: First, it quickly provides students and staff with the information they need at any time of the day or night. Secondly, information can be provided to a large number of students at the same time, without requiring a lot of staff. Thirdly, it offloads staff members from answering frequently asked questions so they can focus on more productive tasks, and finally, information can be updated as frequently as it changes so students and staff know they can get the most accurate information whether they are on or off-campus. An information system can be used
In an emergency, school lockdown or evacuation situation the student information system is an excellent way to alert staff and students of the situation and to communicate important information to them.
Schools and Colleges use student information systems to provide a huge amount of information. This may include: registration information, class schedules, facility information, special event information or any other valuable information that students and staff need to know about.
Most schools and colleges are inundated with calls for frequently asked questions. Instead of staff wasting valuable time repeating the same information, a student information system can provide the answers and allow staff to spend their time helping people that really need their assistance.
A student information system may also have the capability to answer phone calls and direct callers to the proper extension without having to wait for an available staff member.
• Registration and admission information
• Auto attendant to route callers to specialized departments
• School lockdown and evacuation procedures
• Automated information lines for upcoming lectures
• Theatre production schedules
• Information on recreational facilities and schedules
• Special event information
• Sporting event information
• Emergency messages
• Customized ACD announcements
• Promotional ACD messages
• Interactive student activity lines
• Bookstore hours and sales
• On-hold messages for departments
• Exam times and locations
• Course overviews
• Staff profiles and schedules
• School closings due to snow days
• Class cancellations or location changes
• Messages to alert callers of on-hold delays during peak times
• Help desks for technical issues
With over 31 years experience and 250,000 installations in 60 countries around the world, Interalia has the solutions you can trust to disseminate information at schools and colleges.
