City Talk
It's the Talk of the Town!
Provide 24-hour access to important information.
City Talk is an easy and affordable way for City, Municipal or Federal Government departments to provide the public with 24-hour access to important information. When budget constraints limit the ability to deliver public services, City Talk can help. It is an easy and reliable way to provide 24-hour access to information. City Talk speeds up call processing because it answers telephone calls, plays pre-recorded messages and quickly directs callers to the right department without them having to wait for a live agent. City Talk is fast becoming a critical part of most govenment communications and preparedness strategies.
How does City Talk work?
City Talk helps city and government departments handle large call volumes by offloading agents from routine calls and quickly providing information to callers. When people call an information line, their call is answered by the system and they are given the choice between listening to a variety of messages, having their call directed to a specific department or talking to a live agent. Since most of the calls are from people seeking answers to frequently asked questions, people can usually get the information they need without even speaking to an agent. This enables City and Government offices to handle large call volumes with relatively few staff members, allowing existing staff to focus on important tasks.
City Talk may provide information on:
• Council meetings and schedules
• Parking restrictions and fines
• Weather Conditions, road closures and alternative routes
• Employment listings
• Recreational facilities and schedules
• Special events
• Emergency and disaster messages
• Taxpayer information
• Election/voting information and results
• Course registration information
• City and Government services
• Water restrictions
• Police, fire and ambulance services
• Non-emergency services
• Bi-law and animal services
• Registrations and Licensing
• Licensing (Births, Deaths, Marriages and Driving)
• Jury duty information
Substantially less expensive than IVR or Voicemail.
City Talk costs dramatically less than voicemail or IVR systems, and it disperses information in a fast and friendly manner. City Talk interfaces to existing Centrex lines or line side behind any PBX to answer up to 64 simultaneous calls with just one system.
Each department can have their own messages.
Each department can record and update their own messages as often as they require, or you can centralize administration of messages to develop a consistent voice for your city.
For an audio demo of City Talk call 952-942-6088.
Interalia can help!
With over 34 years experience and 250,000 installations in 60 countries around the world, Interalia has the solutions to help Cities, Municipalities and Government disseminate the information they need.
City Talk Brochure E8.5 EA4
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