Government
Customer Profiles
Many government, city and municipal institutions use Interalia products to provide: staff or public information lines, emergency announcements and alerts, weather forecasts and warnings, public service announcements, 9-1-1 emergency messaging, queue management/call processing, automated attendant, ACD messaging, music/messaging-on-hold, and automatic terminal information systems (ATIS) for airports. For real-life customer profiles in the Government sector click the links below the following write-ups:
Lower Colorado River Authority (XMU+)
The Lower Colorado River Authority uses an Interalia XMU+ to provide messaging in Central Texas. The XMU+ broadcasts weather and emergency information, dam/lake conditions. flood warnings and environmental conditions to two radio station frequencies and a phone line. E8.5
California Highway Patrol (XMU+)
The California Highway Patrol (CHP) has installed an XMU+ system to screen out mis-dialed 9-1-1 calls made from some of the 8 million wireless emergency phones calls they receive each year within the State of California. The XMU+ has helped reduce this huge call volume by 19% (or about 1.5 million calls) enabling existing operators to process real emergency calls faster. E8.5
Buckinghamshire County (XMU+)
Buckinghamshire County installed an XMU+ to provide auto attendant and call processing for the high volumes of calls they receive. The XMU+ offloads the attendants so they can focus on customers that have more complex questions. EA4
Oxfordshire County Council (XMU)
Oxfordshire County Council (United Kingdom) centralizes registrar services with the XMU. E8.5 EA4
Sullivan County (XMU+)
Sullivan County, Tennessee uses the XMU+ to answer phone calls and direct callers to the right extensions so office staff can get their work done. E8.5
City of Richmond B.C. (XMU+)
The City of Richmond, B.C.uses one XMU+ to provide call processing, ACD announcements, audiotex and music-on-hold for six different applications including: swimming pools, box office theatre, the fire department, RCMP, City Hall and course registration. E8.5
Environment Canada (XMU+, XMU, MMU2)
For over 15 years Environment Canada (Canada) has been using Interalia products to broadcast weather forecasts and warnings to over 5 million Canadians annually. People can receive interactive forecasts via a telephone connection or tune into a radio channel for broadcasted messages. E8.5 EA4
The City of Bristol (XMU+)
The City of Bristol (USA) uses the XMU+ to direct callers to appropriate departments and offload Police Staff from answering the phones. E8.5
U.S. Army Corps of Engineers (XMU+)
The U.S. Army Corps of Engineers used the XMU+ to provide information about FEMA sponsored hurricane assistance during the Florida hurricane season. E8.5 US Army Corps Quote
More Customer Profiles
More Customer Comments
