Industry Solutions
for Municipalities, Cities and Government
Government, city and municipal institutions all over the world use Interalia products to provide a variety of applications to their constituents. Our solutions deliver staff or public information lines, emergency announcements and alerts, weather forecasts and warnings, public service announcements and 9-1-1 emergency messaging. Interalia can provide government departments with: queue management/call processing functionality, automated attendant, ACD messaging, music/messaging-on-hold and teleconferencing capability. For federal agencies with manned or unmanned airports Interalia even has an ATIS - automatic terminal information system.
Information Lines:
Interalia solutions can provide government callers with information to frequently asked questions such as: office hours, locations, filing deadlines, snow removal, parking restrictions, jury duty, voting information and department extensions. Information lines are also used to promote public facilities such as skating rinks and leisure centers. These solutions can even be used for staff information lines to provide public employees with human resource information including: job postings, office closures, staff changes, special events and other details. For a real example see the Oxfordshire Customer Profile on this page. More information.
Emergency Announcements and Alerts:
Interalia solutions help Federal, State and Municipal agencies broadcast emergency notification and evacuation messages to the public for: severe weather (hurricanes, tornadoes, floods etc.), security threats, power outages and many other disasters. For a real example see the U.S. Army Corps Customer Profile and quote on this page, or click here for more information.
Weather Forecasts and Warnings:
Each year Interalia helps over 5 million people get accurate weather forecasts and warnings from various Government departments. Our products broadcast weather conditions, road closures and weather warnings information via a radio signal or as messages on a 1-800 telephone line. For a real-life example see the Environment Canada Customer Profile on this page or click here for more information.
9-1-1 Emergency Messaging:
A high percentage of cell phone calls made to 9-1-1 emergency phone lines are really not emergencies, so they waste precious operator time. Interalia solutions are used by Emergency Assistance Centers to front-end voicemail or IVR systems; either answering all cell phone calls, or in an overflow situation where operators can direct non-emergency calls to the system. Either way Interalia solutions screens calls by prompting callers, then routing them to the appropriate places. For real-life examples read the Bristol County and California Highway Patrol Customer Profiles on this page or click here for more information.
Call Processing and Auto Attendant:
Interalia solutions are used by many government institutions to front-end IVR and Voicemail systems. Our solutions handle large call volumes, direct callers to the appropriate extensions and play music or messages to on-hold callers while they wait to speak to an agent. For a real example view the City Talk application, or auto attendant information. Or read the Sullivan County Customer Profile on this page.
After-Hour Attendant:
After government departments have closed, Interalia products can be used to transfer callers to other departments that are still open, or after-hours answering services.
ACD Announcements:
Government organizations use our products to entertain and inform callers while they wait on-hold. This reduces caller frustration, and improves how callers perceive the service provided. More information.
Caller Prompting:
Government agencies use Interalia solutions to prompt callers to have information available before talking to an agent. This might include passport numbers, their drivers license information or social insurance numbers. Having callers gather the information while they wait on hold speeds-up call processing and ensures callers are prepared before their call is directed to an agent.
Music-On-Hold:
Government institutions use Interalia solutions to provide music-on-hold to entertain callers while they wait to talk to an agent. This reduces caller frustration and provides better customer service. More information.
Public Information Lines:
Government organizations use our City Talk solution to communicate information to their constituents 24 hours-a-day, 7 days-a-week. For more information on this application click here or call 1-952-942-6088 to listen to an audio demonstration. City Talk is often used to convey the following information:
- Council meeting schedules and locations
- Parking restrictions
- Employment opportunities
- Park and recreational facility hours and updates
- Taxpayer information
- Election and voting results
- City and County services
- Water restrictions
- Emergency information
Overhead Paging:
Interalia has solutions that provide overhead paging announcements within the government agencies or departments. Staff can queue up a pre-recorded page to remind people of the no smoking policy, or make live pages to track down specific individuals. More information.
Teleconferencing:
Interalia provides teleconferencing solutions to help government managers quickly communicate and collaborate together, even if they are in different locations. More information.
Automatic Terminal Information Systems (ATIS):
The U.S. FAA, Air Force, Air National Guard and many other government air agencies around the world use Interalia systems to broadcast ATIS information to airplanes at manned and un-manned airports. More information.
Customer Profiles:
Municipal or Government Sector
Interalia solutions for the Government Sector:
SLA (1 port)
Voice (2-4 ports)
SBX (8 ports)
XMU+ (64 ports)
Conference Bridge 800 (teleconferencing)
iProMOH (on-hold announcer)
proMOH (on-hold announcer)
Paging Sequencer (overhead paging)
Mini Weather Radio
Automatic Terminal Information System (ATIS) for airports
