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iProMOH

iProMOH FAQ

iProMOH Frequently Asked Questions (FAQs)
Question

    I just installed my iProMOH and I’m not able to see the iProMOH workgroup under “Microsoft Windows Network”.

    Answer:
    Depending on network infrastructure it could take 5 minutes for the iProMOH workgroup to be visible. If you still can not see the workgroup after 5 minutes try doing any of the following:
  • ♦ If you are using “Windows Firewall” make sure that “File and Print sharing” is activated under the “Exceptions” tab.
  • ♦ In the “Microsoft Windows Network” page refresh your network settings by pressing the F5 key.
  • ♦ Open an explorer window and enter: \\“iProMOH MAC address” into the address bar and then press enter, the configuration icon should now be displayed. The “iProMOH MAC address” can be found on the label of the device. Only the letters & numbers should be entered. For example, if the label reads "MAC: 00-07-07-00-10-88" enter \\000707001088.
  • ♦ Reboot your PC to refresh network settings.
    • Question

  • How do I launch the iProMOH in a Windows 2000 or Windows XP Home Edition?

    • Answer:
  • Go to My Network Places » View Workgroup Computers » Microsoft Windows Network » iProMOH
    • Question

  • I forgot my password to the iProMOH what do I do?

    Answer:
  • Your password must be reset to the default “admin”. Connect a serial cable between the COM port on your PC and the iProMOH. Launch a Hyper Terminal session on your PC. Select the appropriate “COM” port and select the following settings.
  • ♦ Bits per second: 9600
  • ♦ Data bits: 8
  • ♦ Parity: None
  • ♦ Stop bits: 1
  • ♦ Flow control: Xon ⁄ Xoff.
  • Once you are connected to the Network Configuration menu on the iProMOH, Press the Ctrl and the P keyboard key. The iProMOH will reboot and the default “admin” password will be restored.
    • Question

  • When I open the iProMOH application I receive the following message.



    ipromoh faq
    Answer:
  • The iProMOH must register NCT ActiveX controls on your PC to manage audio files properly. To do this you must have Local Administration rights on your machine.
    • Question

    I already have Administration rights on my machine and am still seeing the “Cannot install the audio conversion tools” message.

    Answer:
  • Please install the following NCTRedistControl file. This file will copy the NCT audio controls to your machine and complete the registration.
  •  NCT Redist Control File (Zip) (9.67 MB)
    Question

  • When I try to add a file to a playlist, I receive “Cannot add audio file” message.

    • Answer:
  • This message is due to NCT registration failure. Please refer to 4 and 5 above
    • Question

  • How is the memory divided on the two channel unit?

    • Answer:
  • The memory can be split between the two channels in any way you choose, up to the maximum recording time