Customer Profiles

London Underground

The London Underground uses various Commander, Transit Voice and Trouncer systems throughout their network. The Transit Voices provide audio messages such as "Mind the Gap" and "Stand Clear of the doors" via the stations public address system. The Commander systems are used for platform announcements at approximately 30 large subway stations and the Trouncer systems are used on-board vehicles and at small platforms for announcements. E8.5 EA4

Virgin Atlantic Airways

Britian's second largest long haul airline, Virgin Atlantic Airways (United Kingdom), keeps customers informed and entertained with Interalia's XMU call processing system. E8.5 EA4

WestJet Airlines

WestJet is a Canadian commercial airline providing passenger service to destinations across North America. They have installed three iProMOH units at their call centers to provide music and messaging to 15,000 callers a day. E8.5

Thameslink Trains

Thameslink (UK) operates a rail service for 120,000 passengers a day providing the only north-south link through central London, U.K. They have installed an XMU+ system to improve their customer information service providing announcements and call processing for thousands of passengers each day. EA4

First Great Eastern

First Great Eastern (United Kingdom) uses the XMU to keep passengers informed about train arrivals and departures at their Liverpool Station. E8.5 EA4

Warrington Borough

Warrington Borough Council uses the Trouncer to provide travellers with Real Time Passenger Information (RTPI) on bus arrivals and departures. EA4

Caledonian Macbrayne

CalMac uses the Trouncer to provide public address announcements at their new ferry terminal in Scotland. This automates announcements and increases staff productivity. E8.5 EA4

Poole Borough

Poole Borough Council provides travellers with Real Time Passenger Information (RTPI) on bus arrivals through a state-of-the-art system that will display both visual and audio bus information to able-bodied and disabled bus passengers. EA4

Manchester Council

Manchester Council in the United Kingdom has installed the Trouncer and a solution from Surtronics at 260 new and existing bus stops. The system provides travellers with Real Time Passenger Information (RTPI) visually on a display sign and audibly via speakers. E8.5 EA4

British Waterways

British Waterways (United Kingdom) is using the FrontLine system to keep visitors informed about the re-opening of the historic Anderton Boat Lift. E8.5 EA4

Carnival Cruise Lines

Carnival uses the iProMOH to provide music on-hold for 78,000 callers a day. E8.5

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Solutions - Industry - Transportation

Industry Solutions

for the Transportation Sector

The Transportation sector uses many Interalia products to provide better passenger service at airports, train, bus and ferry terminals. Typical applications include: auto attendant, ACD messaging, general announcements, equipment monitoring, call queuing, reservations, music/message-on-hold, remote asset monitoring and air traffic information systems (ATIS).

Passenger Announcements:

Interalia products are used to deliver passenger announcements at train, subway, bus, air and ferry teminals or bus stops. Our systems may provide audio and visual messages or overhead pages.

Call Queuing:

Some transportation companies use Interalia products to queue callers waiting to speak to an attendant. Our solutions act as temporary attendants, intercepting the call then playing an informational message before transfering the call to an agent.

Reservations:

Transportation clients use Interalia solutions in their reservations departments to prompt users for information (“Please have your credit card ready”), or to tell them to expect a delay (“All agents are busy, please hold”).

Music/Message-On-Hold:

Interalia products provide callers to transportation companies with music and messages to entertain and inform callers while they wait on-hold for an agent.

Equipment Monitoring:

In cold climates, remote trains or buses may be left running 24-hours a day. In these situations Interalia products are used to ensure the battery and coolant levels in these trains do not fail. They may also act as a security system, ensuring unauthorized people do not access the vehicle.

Automatic Terminal Information Systems (ATIS):

Interalia has ATIS systems to provide runway and navigational information at manned or unmanned airports.