Customer Profiles

British Nuclear Group

British Nuclear Group is using the XMU+ as a cost effective way to communicate with its 14,000 employees at Sellafield, one of the largest nuclear sites in Britain. E8.5 EA4

Toronto Hydro
Electric System

Toronto Hydro Electric System uses the XMU+ to handle occassional extreme call volumes. During power outages the XMU+ front-ends incoming calls, delivers a message stating what locations are affected and when the power should be back on, then it transfers the caller to the appropriate queue. E8.5

Irish Electricity

The XMU+ provides Irish Electricity with auto attendant, call steering, ACD announcements, call processing, and basic IVR functionality at Ireland's two new power stations at Leogh Ree and West Offlay. EA4

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Solutions - Industry - Utilities

Industry Solutions

for Utility Companies

Interalia solutions help Utility companies provide better service to their staff and customers. Our systems answer and transfer calls to departments, provide information lines, music and messaging-on-hold, paging announcements and monitoring for remote assets and equipment.

Customer Information:

Interalia solutions provide general information to customers calling Utility companies including: office hours, facility locations, service interruptions, billing details and lists of department contacts.

Staff Information:

Interalia solutions provide Utility as employees with human resource information including: job postings, holiday closures, staff changes, special events and other details.

Answer and Direct Callers To Departments:

Interalia solutions are used by Utility companies to answer large queue volumes, and then quickly route callers to the appropriate department or extension.

Paging Announcements:

Interalia solutions are often used to make paging announcements to staff at large Utility plants or facilities. Messages may include information about equipment shut-downs and emergency situations.

Music/Message-On-Hold:

Interalia provides callers to Utility companies with music and messages while they wait on-hold. These messages may tell callers that all attendants are busy, or prompt them to have specific in formation available before talking to an attendant (“Please have your utility account number ready”).

Monitor Equipment and Sites:

Interalia solutions are used by Utility companies to monitor remote equipment or facilities. If a piece of equipment malfunctions, or security is breached at a remote site, then our solutions notify company personnel of the situation.