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Legal Notice


In North America it is illegal to use any commercial music (radio stations, compact disc, satellite radio, etc.) as your on-hold music source without an appropriate license. All of our iProMOH come pre-loaded with a four (4) minute clip of royalty free music to ensure compliance with broadcast laws. Ensure that any additional content is licensed for your intended use.

The four major music licensing organizations in North America are: Socan, ASCAP, BMI & SESAC.

For more information visit the following web sites:
The American Society of Composers, Authors & Publishers:
http://www.aspac.com

The Society of Composers, Authors and Music Publishers of Canada:
http://www.socan.ca

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SBX/SBX2


Announcement and Call Processing System


A cost effective messaging system targeted to small and medium business. With all the great features of the XMU+ but in a cost effective small form factor. With a friendly Windows-based software interface and secure remote management options through TCP/IP, modem, and dial-up, SBX2 offers superior agility and ease-of-use to businesses seeking a versatile but simple messaging solution.





Benefits:
  • Automate and standardize frequently played announcements.
  • Accommodate diverse communities with multi-language messaging.
  • Broadcast and modify recorded announcements in real-time during emergencies with disaster recovery tools.
  • Broadcast messages from multiple peripherals into any environment.
  • Create playlists that will broadcast on a specific day and time.
  • Provide customers instructions if the voicemail system goes down.
  • Entertain and inform customers while on hold.
See the Solutions tab for many applications for the SBX/SBX2.


Frequently Asked Questions

Question:
Can the SBX run it's own application and a Siemens CTI application at the same time?
Answer:
Yes, the SBX ports will be re-assigned by the OSCC server. However, if additional ports are still left un-utilized, then they can be made to work with a standalone SBX configuration file.

Question:
Can you remove a key code feature like additional memory, PTT handset or MOH, can they be removed?
Answer:
No, feature codes are permanently in place even after a firmware update or factory reset.

Question:
I have a lot of messages in my SBX that I want to delete on a routine bases. However, I don’t want to delete any of my system messages. How do I accomplish this?
Answer:
The SBX comes with many options to manage your audio. You can define a list of messages consisting of any or the entire systems 999 message limit and delete the messages contained in the list using a simple phone call and couple easy key presses.

First dial the phone number going to the SBX remote port. Once your hear the prompt, enter “5”,“1” then the list number. You will hear a friendly voice tell you all the messages are deleted. For more information about how the remote port can be used, contact the Interalia Support Group at 1-800-661-9406.

Question:
I know the SBX comes with a built in dial by name capability, but can it transfer to staff members who are remote? Can the SBX dial extensions beyond 7 digits?
Answer:
The DBN node has a limitation of only 7 DTMF digits in the phone number field for any given name.

However, the SBX is still capable of dialing 10 digit numbers if required by adjusting the dial field in the Xfer node from "AUTO" to "xxxAUTO", where xxx is prefix that will be dialed ahead of the phone number entries for each name.

For more information or for assist, contact the Interalia Support Group at 1-800-661-9406.

Question:
I’m trying to understand how much recording time is available on my SBX. When I press the EXIT button three times to see the total and available memory, I see two numbers with brackets around the second number. What do the brackets mean and how much memory do I have left to record messages?
Answer:
The brackets indicate that part of the system memory has been allocated to a CTI configuration. A CTI configuration dictates how the device will operate in conjunction with a Unify OSCC or Call Director Server. If the memory in the brackets matches that of the total memory, then no more memory is available to record messages. For more information contact the Interalia Support Group at 1-800-661-9406.

Question:
I have eight lines connected to the SBX, how many callers can be connected to the system at once and how many lines are required to transfer those callers to other destinations?
Answer:
As many as eight callers can be connected to the SBX all at the same time. The SBX utilizes the phone systems own ability to place callers on hold while the SBX passes the destination number to the PBX, which in turn connects the caller and releases the port on the SBX so that it’s ready for the next caller.

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Brochure


Manual


Specifications


Technical Support

XMUCOM+ Operation


XMUCOM+ Configuration Training

Interalia has developed these quick training tutorials to aid our customers in realizing the maximum benefit of their SBX and XMU+ messaging systems. These tutorials refer to the SBX but are also applicable to the XMU+. You will need two files for each tutorial: a PDF and a zipped XMP file. The PDF contains information about the contents of the tutorial. The XMP file contains a sample SBX/XMU+ configuration that corresponds to the PDF document. To run the configuration file, you must first unzip the XMP file and use XMUCOM+ to upload the unzipped files to the SBX or the XMU+.

Auto Attendant:
Music-On-Hold:
Automated Call Distribution:
Dial by Name:


Assistance


Firmware/Software


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Canada:

6815 8th Street NE, Suite 275
Calgary, AB T2E 7H7
Phone: (403) 288-2706
Toll Free: (800) 661-9406
Fax: (403) 288-5935
Email: info@Interalia.com

United States:

701 24th Ave SE
Minneapolis, MN 55414
Phone: (952) 942-6088
Toll Free: (800) 531-0115
Email: info@Interalia.com

United Kingdom:

58 Herschel Street
Slough, SL1 1HD
United Kingdom
Phone: +44 (01476) 594 207
Email: info@Interalia.com

Copyright 2014 Interalia Inc. All Rights Reserved.