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Legal Notice

In North America it is illegal to use any commercial music (radio stations, compact disc, satellite radio, etc.) as your on-hold music source without an appropriate license. All of our iProMOH come pre-loaded with a four (4) minute clip of royalty free music to ensure compliance with broadcast laws. Ensure that any additional content is licensed for your intended use.

The four major music licensing organizations in North America are: Socan, ASCAP, BMI & SESAC.

For more information visit the following web sites:
The American Society of Composers, Authors & Publishers:
http://www.aspac.com

The Society of Composers, Authors and Music Publishers of Canada:
http://www.socan.ca

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Privacy Policy

For the purposes of this Policy, "Personal Information" means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from the information. Information, recorded in any form, about more than one individual where the identity of the individuals is not known and cannot be inferred from the information ("Aggregated Information") is not subject to this policy. Interalia Inc. Corporation ("Interalia Inc.") retains the right to use Aggregated Information in any way that it determines appropriate. Personal Information of employees is addressed in Interalia Inc. Employee Privacy Policy.

In the event you have questions about (a) access to Personal Information; (b) the collection, use, management or disclosure of Personal Information by Interalia Inc.; or (c) this Privacy Policy, you may contact our Privacy Officer by sending an e-mail to privacy@Interalia.com; Telephoning Interalia Inc. by calling (403) 288-2706 in Can, (952) 942-6088 in the USA or +44 (01476) 594 207 in the United Kingdom.

You may also write us at: Interalia Inc. 6815 8th Street NE, Suite 275 Calgary, AB T2E 7H7, Canada.


COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION

Interalia Inc. uses the Personal Information provided verbally or in writing (including via electronic media) by its affiliates, and also by, among others, its customers, consultants, users, channel partners, strategic partners, resellers, suppliers, contractors, and distributors (including their employees) in order to:

Interalia Inc. collects only such information from individuals or organizations as is required for the purposes of providing products, services or information to them. Because Interalia Inc. is a global organization, Personal Information may be shared among Interalia Inc., and/or its affiliates', offices or channel partners in other countries, including Canada, the United States and the European Economic Area. While Interalia Inc. will take all reasonable measures to ensure the standards of protection found in Canada are applied, this cannot always be guaranteed. Your information may be stored and processed in Canada or any other country where Interalia Inc., and/or its affiliates, or channel partners are located.

Your provision of Personal Information to Interalia Inc. means that you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy. If you do not agree, you are requested not to provide any Personal Information to Interalia Inc. You may wish to note that, in some instances, products, information or services can only be offered if you provide Personal Information to Interalia Inc. If you choose not to provide us with any required Personal Information, Interalia Inc. may not be able to offer you those products, services or information.

Personal Information will be collected, to the extent possible, directly from the individual concerned. Unless permitted by law, no Personal Information is collected about an individual without first obtaining the consent of the individual to the collection, use and disclosure of that information. Interalia Inc. does not sell, trade, barter or exchange for consideration any Personal Information it has obtained.

Except in connection with personnel and benefit administration, Interalia Inc. does not knowingly collect Personal Information from anyone under the age of 18, especially children under 13, and does not use such information if it discovers that it has been provided by a minor.

Interalia Inc. may disclose Personal Information to, among others, its affiliates, agents, contractors or third party service providers, which perform services on behalf of the company or assist Interalia Inc. as part of our delivery of products, services or information. Using contractual or other arrangements, Interalia Inc. shall ensure that such Personal Information is used solely as directed by Interalia Inc. and that such affiliates, agents, contractors or third party service providers, with respect to that information, act in a manner consistent with the relevant principles articulated in this Policy.

Personal Information may also be subject to transfer to another organization in the event of a merger, sale of assets or business units or change of ownership of all or part of Interalia Inc. This will occur only if the parties have entered into an agreement under which the collection, use and disclosure of the information is restricted to those purposes that relate to the business transaction, including a determination whether or not to proceed with the business transaction, and is to be used by the parties to carry out and complete the business transaction.

Please note that there are circumstances where the use and/or disclosure of Personal Information, without consent, may, subject to the laws of the applicable jurisdiction, be justified or permitted. There are also circumstances where Interalia Inc. is obliged to disclose information without consent. Such circumstances include:


ACCURACY & RETENTION

Interalia Inc. endeavors to ensure that any Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which Interalia Inc. uses that information.

Interalia Inc. retains Personal Information as long as the company believes it is necessary to fulfill the purpose for which it was collected. Interalia Inc. has in place a Records Retention Policy which outlines the procedures for the retention and subsequent disposition of Interalia Inc. records including those that contain Personal Information. Currently, Interalia Inc. holds Personal Information in Canada as well as in other countries where Interalia Inc. does business.


SECURITY

Interalia Inc. endeavors to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information.

Interalia Inc. further protects Personal Information by restricting access to it to those employees that need to know the information in order that Interalia Inc. may provide its products, services or information.

If any Interalia Inc. manager or employee misuses Personal Information, this will be considered as a serious offence for which disciplinary action may be taken, up to and including termination of employment. If any individual or organization misuses Personal Information (provided for the purpose of providing services to Interalia Inc.) this will be considered a serious issue for which action may be taken, up to and including termination of the agreement between Interalia Inc. and that individual or organization.


WEB SITES AND NETWORKS

Interalia Inc. provides clients and others with general access to public web sites and restricted access to extranets. Our web servers track general information about visitors such as their domain name and time of visit. Interalia Inc. web servers also collect and aggregate information regarding which pages are being accessed. This information is used internally, only in aggregate form, to better serve visitors by helping us to manage our sites; diagnose any technical problems; and improve the content of our Web sites<

During the course of using the Internet, an individual may encounter "cookies", which are files or pieces of information that may be stored on a computer's hard drive when an individual visits a web site. Interalia Inc. uses cookies to deliver personalized content, to save registered users from having to re-enter their password repeatedly, and to occasionally tailor our information offerings to how users use the site. For the most part, Interalia Inc. uses session-based cookies but may use persistent cookies in some instances (e.g. to maintain preferences like "Country" selection).

Please note that for security purposes and to ensure that our Website and networks remain available for use, Interalia Inc. employs software programs to monitor network traffic, to identify unauthorized attempts to upload or change information, and to prevent denial of service or other attacks intended to cause damage. Evidence of such acts may also be disclosed to law enforcement authorities and result in criminal prosecution under the laws of the applicable jurisdiction.


ACCESSING AND UPDATING PERSONAL INFORMATION

Interalia Inc. permits the reasonable right of access and review of Personal Information held by the company about an individual and will endeavor to provide the information in question within a reasonable time and no later than 30 days following the request. Interalia Inc. reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes to be appropriate.

To guard against fraudulent requests for access, Interalia Inc. will require sufficient information to allow it to confirm that the person making the request is authorized to do so before granting access or making corrections.

Interalia Inc. reserves the right, subject to the laws of the applicable jurisdiction, to decline to provide access to Personal Information where the information requested:

Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.

Interalia Inc. will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, Interalia Inc. will consider such factors as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.


AMENDMENT OF Interalia Inc. PRACTICES AND THIS POLICY

This statement is in effect as of Dec 28, 2011. Interalia Inc. will from time to time review and revise its privacy practices and this Privacy Policy. In the event of any amendment, an appropriate notice will be posted on Interalia Inc. web site. Other means may also be used to provide notice of any change in policy and practices. Policy changes will apply to the information collected from the date of posting of the revised Policy Statement to Interalia Inc. web site as well as to existing information held by Interalia Inc. ×

Software End User License Agreement

Scope.
These Firmware and Software License Terms are applicable to anyone who downloads and/or installs Interalia Firmware and Software, purchased from Interalia, or an authorized Interalia reseller (as applicable) under a commercial agreement with Interalia or an authorized Interalia reseller ("Agreement"). Unless otherwise agreed to by Interalia in writing, Interalia does not extend this license if the Firmware and Software was obtained from anyone other than Interalia, or an Interalia authorized reseller, and Interalia reserves the right to take legal action against anyone else using or selling the Firmware or Software without a license.

License Grant.
Interalia grants a single, non-sub licensable, non-exclusive, non-transferable license to use Firmware and Software obtained from Interalia or an Interalia authorized reseller and for which applicable fees have been paid for and within the scope of the applicable license.

All Rights Reserved.
Except for the limited license rights expressly granted in these Software License Terms, Interalia reserves all rights in and to the Firmware or Software and any modifications or copies thereto.

General License Restrictions.
To the extent permissible under applicable law, you agree not to:
You shall provide Authorized Providers the terms and provisions of this Agreement and shall obligate Authorized Providers to comply with such terms and provisions. End User shall be responsible for any third party's failure to comply and shall indemnify Interalia for any damages, loss, expenses or costs, including attorneys' fees and costs of suit, incurred by Interalia as a result of non-compliance with this section. Notwithstanding the foregoing, if the Software is rightfully located in a member state of the European Union and End User needs information about the Software in order to achieve interoperability of an independently created software program with the Software, End User will first request such information from Interalia. Interalia may charge End User a reasonable fee for the provision of such information.

Backup Copies.
End User may create a reasonable number of archival and backup copies of the Firmware, Software and the Documentation, provided all proprietary rights notices, names and logos of Interalia and its suppliers are duplicated on each copy.

Warranty.
Interalia provides a limited warranty on its Firmware and Software. Interalia's standard 1 year warranty. Please note that if you are acquiring the Software from an authorized Interalia reseller outside of the United States and Canada, the warranty is provided to you by said Interalia reseller and not directly by Interalia. EXCEPT AS REFERENCED HEREIN, THE FIRMWARE OR SOFTWARE IS PROVIDED "AS IS" AND NEITHER Interalia NOR ITS SUPPLIERS MAKES ANY EXPRESS REPRESENTATIONS OR WARRANTIES WITH REGARD TO ANY PRODUCTS OR SERVICES OR OTHERWISE RELATED TO THE AGREEMENT OR FIRMWARE / SOFTWARE LICENSE TERMS. Interalia DOES NOT WARRANT UNINTERRUPTED OR ERROR FREE OPERATION OF PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Interalia DISCLAIMS ALL WARRANTIES IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Compliance.
Interalia will have the right to inspect End User's compliance with these Firmware and Software License Terms.

Termination of License.
If you breach the license limitations or restrictions in these Firmware or Software License Terms Interalia may, with immediate effect, terminate the Firmware or Software licenses granted in these License Terms without prejudice to any available rights and remedies. Upon termination or expiration of the license for any reason, you shall immediately return the Firmware or Software and any copies to Interalia, or, at Interalia's discretion, you shall permanently destroy all copies of the Firmware or Software and any related materials in your possession or control. Inadvertent copies of the Firmware or Software and any related materials remaining in the possession of the End User subsequent to termination or expiration shall not be implied or construed as Interalia consenting to transfer ownership of the Firmware or Software and any related materials to the End User. The provisions concerning confidentiality, indemnity, license restrictions, export control, and all limitations of liability and disclaimers and restrictions of warranty (as well as any other terms which, by their nature, are intended to survive termination) will survive any termination or expiration of the License Terms.

Third-party Components.
Certain software programs or portions thereof included in the Software may contain software (including open source software) distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Software ("Third Party Terms"). Information identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available upon request.

Limitation of Liability.
EXCEPT FOR PERSONAL INJURY CLAIMS, WILLFUL MISCONDUCT AND END USER'S VIOLATION OF Interalia'S OR ITS SUPPLIERS INTELLECTUAL PROPERTY RIGHTS, INCLUDING THROUGH A BREACH OF THE FIRMWARE / SOFTWARE LICENSE TERMS AND TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER Interalia OR ITS SUPPLIERS NOR END USER SHALL BE LIABLE FOR (i) ANY INCIDENTAL, SPECIAL, STATUTORY, INDIRECT OR CONSEQUENTIAL DAMAGES, OR (ii) FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, TOLL FRAUD, OR COST OF COVER AND (iii) DIRECT DAMAGES ARISING UNDER THESE FIRMWARE , SOFTWARE LICENSE TERMS IN EXCESS OF THE PURCHASE PRICE AND FEES PAID FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.

Protection of Confidential Software and Documentation.
End User acknowledges that the Firmware, software and Documentation are regarded as confidential information by Interalia and its suppliers, ("Confidential Information") and End User agrees at all times to protect and preserve in strict confidence the Firmware, Software and Documentation.

Protection of Personal Data.
The use of the Firmware or Software may require the processing of Personal data pertaining to you or to your personnel. You or your personnel have a right to access and correct erroneous personal data pertaining to you or your personnel and to object for legitimate reasons to the processing and transfer of these data. You can exercise this right by contacting in writing the Data Privacy Officer of the applicable Interalia Affiliate.

High Risk Activities.
The Firmware or Software is not fault-tolerant and is not designed, manufactured or intended for any use in any environment that requires failsafe performance in which the failure of the Firmware or Software could lead to death, personal injury or significant property damage ("High Risk Activities"). Such environments include, among others, control systems in a nuclear, chemical, biological or other hazardous facility, aircraft navigation and communications, air traffic control, and life support systems in a healthcare facility. End User assumes the risks for its use of the Firmware and Software in any such High Risk Activities.

Government End Users.
The Firmware and Software are classified as "commercial computer software" and the Documentation is classified as "commercial software documentation" or "commercial items". Any use, modification, reproduction, release, performance, display or disclosure of the Software or Documentation shall be governed solely by the terms of these Software License Terms and shall be prohibited except to the extent expressly permitted by the terms of these Firmware, Software License Terms.

Acknowledgement.
End User acknowledges that certain Software may contain programming that:
Miscellaneous.
These Firmware, Software License Terms will be governed by the Laws of the Province of Alberta and/or the Laws of the Dominion of Canada, excluding conflict of law principles and the United Nations Convention on Contracts for the International Sale of Goods. If a dispute cannot be settled by good faith negotiation between the parties within a reasonable period of time, and to the extent authorized by applicable law, it must be finally settled upon request of either party by arbitration to be held in accordance with the Rules of Arbitration of the International Chamber of Commerce by a single arbitrator appointed by the parties or (failing agreement) by an arbitrator appointed by the President of the International Chamber of Commerce (from time to time). The arbitration will be conducted in the English language, at a location agreed by the parties or (failing agreement) ordered by the arbitrator. The arbitrator will have authority only to award compensatory damages and will not award punitive or exemplary damages. The arbitrator will not have the authority to limit, expand or otherwise modify the Firmware Software License Terms. The ruling by the arbitrator will be final and binding on the parties and may be entered in any court having jurisdiction. Interalia and you will each bear its own attorneys' fees associated with the arbitration. Notwithstanding the foregoing, Interalia shall be entitled to take immediate legal action where required to protect its confidential or proprietary information, or to obtain any interim injunction. If any provision of these Software License Terms is determined to be unenforceable or invalid, these Software License Terms will not be rendered unenforceable or invalid as a whole, and the provision will be changed and interpreted so as to best accomplish the objectives of the original provision within the limits of applicable law. The failure to assert any rights under the Software License Terms, including, but not limited to, the right to terminate in the event of breach or default, will not be deemed to constitute a waiver of the right to enforce each and every provision of the Software License Terms in accordance with their terms. If you move any Software, and as a result of such move, a jurisdiction imposes a duty, tax, levy or fee (including withholding taxes, fees, customs or other duties for the import and export of any such Software), then you are solely liable for, and agree to pay, any such duty, taxes, levy or other fees

Agreement in English.
The parties confirm that it is their wish that these Firmware, Software License Terms, as well as all other documents relating hereto, including all notices, have been and shall be drawn up in the English language only. Les parties aux presentes confirment leur volonte que cette convention, de meme que tous les documents, y compris tout avis, qui s'y rattachent, soient rediges en langue anglaise. Las partes ratifican que es su voluntad que este Contrato, asi como cualquier otro documento relacionado con el mismo, incluyendo todo tipo de Motificaciones, han sido redactados y deberan continuar siendo redactados unicamente en el idioma ingles.

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Terms & Conditions

Interalia Inc. (hereinafter referred to as "SELLER") and the "BUYER" identified on the reverse side of this Contract of Sale hereby agree to be bound by these terms and conditions in connection with the sale of goods described on the reverse side hereof.

Amount and Type of Goods.
SELLER agrees to sell and BUYER agrees to buy the quantity and type of goods which are described herein or which comply with written specifications submitted by BUYER and accepted by SELLER (the "Goods").

Price and Payment.
The price of the Goods shall be as specified herein. Any deviation from quoted specifications requested by BUYER may result in price adjustments. It is agreed that under no circumstances shall SELLER be required to accept payment other than by the means and manner herein set forth. If, for any reason, payment cannot be made in accord with the terms hereof or terms agrees to in writing, BUYER shall immediately notify SELLER in writing of such fact and the reasons set forth. In such event and in addition to any other rights SELLER may have as provided by law or hereunder, SELLER shall have the option of canceling this Contract without penalty. Buyer will promptly pay all sums when due. In the event of non-payment, Buyer agrees to pay in addition to the principal amounts due, all collection charges, incurred by Seller, including charges made by a collection agent up to, but not exceeding 30% of the principal balance due and, in the event of suit, reasonable attorney's fees and court costs.

Taxes.
Prices are exclusive of all federal, state / Provincial and local excise, sales, use and similar taxes, if any. Customers must furnish a resale certificate card. The certificate shall be signed by and bear the name and address of the BUYER, its resale permit number and shall indicate the general character of the tangible personal property sold by the BUYER in the regular course of business.

Delivery.
The delivery of the Goods shall be made, in a single or in multiple lots, as specified herein and shall be made on or before the date specified herein, or within a reasonable time thereafter. The delivery schedule hereof shall be considered extended by a period of time equal to the time lost because of any delay which is due to causes beyond the SELLER'S control as enumerated in paragraph 18 hereof. All claims for delay shall be deemed waived unless presented to SELLER in writing within ten (10) days after delivery of each shipment. The goods shall be delivered to the place described herein.

Shipping.
Goods are sold F.O.B. factory. Shipping, unless otherwise specified herein, will be the least expensive surface transportation as determined by SELLER. SELLER will forward documents of title to the BUYER or through customary banking channels. The price shall be paid by BUYER upon tender of delivery. It is expressly agreed that BUYER shall not be entitled to the documents of title until such time as the draft drawn against the same has been paid in full.

Shipment Under Reservation.
It is agreed that SELLER will maintain title and the right of possession in the Goods sold until such time as payment thereof is made by BUYER.

Packaging.
SELLER will determine the type of container and arrange for suitable packaging for domestic transport and delivery of the Goods, and charges related thereto are included in the price for the Goods set forth herein and will be paid by SELLER. Special packaging may result in additional charges to BUYER.

Risk of Loss.
The risk of loss of the Goods shall pass to BUYER as soon as the Goods are tendered to BUYER. It is agreed that SELLER will secure, at BUYER'S expense, adequate insurance coverage equal to the selling price of the Goods sold herein and both BUYER and SELLER agree that coverage equal to the selling price of the Goods sold herein and both BUYER and SELLER agree that in the event of loss or damage to the Goods,cont. their sole remedy shall rest with such insurance coverage without regard to a breach or default and without regard to the adequacy of the recovery of insurance proceeds.

Casualty to Identified Goods.
In the event that the Goods covered by this contract are destroyed or damaged, in whole or in part, prior to time the risk of loss passes to BUYER, this contract shall be avoided and SELLER excused from all obligations hereunder. If the loss is partial, BUYER shall have the right to accept that portion of the Goods which conform to the written contract.

Warranties.
BUYER, in furnishing specifications to the SELLER, agrees to hold SELLER harmless against any claims by way of infringement or the like of which arise out of compliance with the specifications. The Goods sold hereunder, when operated within specifications, are warranted to be free from defects in workmanship and materials for a period of one (1) year after date of manufacturing and this warranty shall be limited to repair or replacement of the Goods. SELLER assumes no responsibility for this design characteristics of any unit or its operation in a circuit or assembly. Except as provided herein, no other express warranty is given and no affirmation by SELLER in words or action, shall constitute a warranty. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED STATUTORY INCLUDING IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS.

Right of Inspection.
BUYER shall have the right to inspect the Goods after delivery. Failure to give notice in writing to SELLER of any obvious defects or omissions within three (3) days after delivery shall constitute an irrevocable acceptance of the Goods.

Rejected Goods.
In the event BUYER rejects any shipment of the goods, and elects to accept only a part thereof, it is agreed that the portion of Goods rejected shall be returned to SELLER within ten (10) business days and shall be at the expense and risk of BUYER. SELLER shall have the right in its discretion either to replace the rejected Goods or to refund the purchase price applicable thereto.

Termination.
If BUYER violates, or is officially charged with a violation of any law, regulation or ordinance which may govern the sale, handling or disposition of any of the Goods or if BUYER becomes insolvent, or makes any assignment for the benefit of creditors, or is adjudged bankrupt, or if a receiver or trustee of BUYER'S property is appointed, SELLER may, at sole discretion, terminate this contract and may refuse to make any further deliveries. In the event that any additional customs duty or tariff shall be imposed between the date hereof and the date of arrival at the appropriate point of entry into BUYER'S country, SELLER shall have the right to terminate this contract and any further deliveries thereunder unless BUYER, shall pay such additional duties or tariffs.

Identification.
It is specifically agreed that identification of the Goods sold shall occur when the Goods are ready for shipment.

BUYER'S Remedies.
In the event of breach of repudiation of this contract by SELLER, BUYER'S right to damages shall be limited to the difference between the contract and the market price of the Goods, and BUYER shall not have the right to "cover" and fix damages by contracting for substitute Goods. Further, SELLER shall not be liable, under any circumstances for the cost of processing, lost profits, injury to goodwill or any incidental or consequential damages as those terms are defined in the Uniform Commercial Code.

Exclusive Agreement.
This contract constitutes the entire contract and exclusively determines the right and obligations of the parties hereto, any prior course of dealing, custom or usage of the trade or course of performance notwithstanding, and may not be modified except by a writing signed by SELLER'S authorized agent.

Non-Assignability.
This contract shall not be assignable or delegable by either party hereto without the written consent of the other.

Force Majeure.
SELLER shall not be responsible for delays in delivery or any failure to deliver due to causes beyond SELLER'S control including, but not limited to acts God, war, mobilization, civil commissions, riots, embargoes, domestic or foreign governmental regulations or orders, fires, floods, strikes, lockouts and other labor difficulties, or shortages of or inability to obtain shipping space or transportation.

Arbitration.
All controversies and claims arising out of or relating to this contract, or breach thereof, shall be settled solely by arbitration held in Calgary Alberta Canada, in accordance with the rules then obtaining of the Arbitration and Mediation Institute of Canada Inc. and any judgment upon any award thereon may be entered any court having jurisdiction thereof. And demand for arbitration hereunder shall be made not later than ninety (90) days after delivery of the Goods.

Choice of Laws.
This contract, and all of the rights and obligations of the parties hereto, shall be governed by the Commercial Code as enacted and in force in the Province of Alberta on the date of this contract.

BUYER Revisions.
Any revision (including delivery dates) to this order requires a minimum of twelve (12) weeks prior written notice from BUYER. In the event of cancellation or other withdrawal of an order for any reason, and without limiting any remedy which SELLER may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges, minimum 3% per month, which shall include all expenses then incurred and commitments made by SELLER, shall be paid by BUYER to SELLER.

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Frequently Asked Questions

Question:
I just installed my iProMOH and I’m not able to see the iProMOH workgroup under “Microsoft Windows Network”.
Answer:
Depending on network infrastructure it could take 5 minutes for the iProMOH workgroup to be visible. If you still can not see the workgroup after 5 minutes try doing any of the following:
Question:
How do I launch the iProMOH in a Windows 2000 or Windows XP Home Edition?
Answer:
Go to My Network Places » View Workgroup Computers » Microsoft Windows Network » iProMOH.

Question:
I forgot my password to the iProMOH what do I do?
Answer:
Your password must be reset to the default “admin”. Connect a serial cable between the COM port on your PC and the iProMOH. Launch a Hyper Terminal session on your PC. Select the appropriate “COM” port and select the following settings. Once you are connected to the Network Configuration menu on the iProMOH, Press the Ctrl and the P keyboard key. The iProMOH will reboot and the default “admin” password will be restored.

Question:
When I open the iProMOH application I receive the following message:


Answer:
The iProMOH must register NCT ActiveX controls on your PC to manage audio files properly. To do this you must have Local Administration rights on your machine.

Question:
I already have Administration rights on my machine and am still seeing the “Cannot install the audio conversion tools” message.
Answer:
Please install the following NCTRedistControl file from the Firmware/Software section. This file will copy the NCT audio controls to your machine and complete the registration.

Question:
When I try to add a file to a playlist, I receive “Cannot add audio file” message.
Answer:
This message is due to NCT registration failure. Please refer questions above.

Question:
How is the memory divided on the two channel unit?
Answer:
The memory can be split between the two channels in any way you choose, up to the maximum recording time.

Question:
When I place myself on hold to test the music on hold from the iProMOH, the level sounds low. How can I make it louder?
Answer:
First see if the audio level is related to the phone you are using. Try calling into your phone system with different types of phones from internal extensions and by calling in from outside your organization. If the problem is only evident on certain phones, then contact your phone system administrator to have them adjust the levels for those phones.

If the problem is evident on all devices, log into the Ipromoh standalone interface and check to ensure the audio level is maxed out for the proper channel. Make sure you use the standalone application as physical volume buttons may be disabled.

Ensure you are using the correct impedance output. Typically MOH uses 600 Ohm and PA systems use 8 Ohm.

Question:
When I attempt to connect with the iProMOH device using my Windows Explorer window, I get a Windows login prompt asking me to log into my domain. I entered my default iProMOH credentials but I get prompted again. What do I do?
Answer:
This can sometimes occur when your network is automatically filling in your username as the login name for accessing the network location of the Ipromoh. Click on the start button and type “CMD” then press ENTER. At the command prompt, type "net use \\10.0.0.121\ user: guest”. Make sure you use the IP Address of the Ipromoh. This command specifies the user account name that will be used to log into that network resource.

Question:
Where can I get additional royalty free audio? I see the iProMOH devices come with a single audio track. Where can I get more license and royalty free audio to add to my iProMOH playlist?
Answer:
Royalty free music is readily available on the internet. For example: www.royaltyfreemusic.com. Simply download the audio tracks and drag and drop them into the iProMOH standalone interface.

Question:
When I try to administer my iProMOH device, I receive an error "Network resources are unavailable." What can I do?
Answer:
This is a network port connection problem. Refer to your IT administrator who will be able to review port status and make changes to allow the traffic.

Question:
I'm getting this error after I click on my standalone desktop short cut, "Network resources are unavailable." What could be the cause?
Answer:
The device is already being administrated by another PC. Wait for the other administrator to close the application or else reboot the iProMOH to clear the connection.

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Frequently Asked Questions

Question:
Can the SBX2 run it's own application and a Siemens CTI application at the same time?
Answer:
Yes, the SBX2 ports will be re-assigned by the OSCC server. However, if additional ports are still left un-utilized, then they can be made to work with a standalone SBX2 configuration file.

Question:
Can you remove a key code feature like additional memory, PTT handset or MOH, can they be removed?
Answer:
No, feature codes are permanently in place even after a firmware update or factory reset.

Question:
I have a lot of messages in my SBX2 that I want to delete on a routine bases. However, I don’t want to delete any of my system messages. How do I accomplish this?
Answer:
The SBX2 comes with many options to manage your audio. You can define a list of messages consisting of any or the entire systems 999 message limit and delete the messages contained in the list using a simple phone call and couple easy key presses.

First dial the phone number going to the SBX2 remote port. Once your hear the prompt, enter “5”,“1” then the list number. You will hear a friendly voice tell you all the messages are deleted. For more information about how the remote port can be used, contact the Interalia Support Group at 1-800-661-9406.

Question:
I know the SBX2 comes with a built in dial by name capability, but can it transfer to staff members who are remote? Can the SBX2 dial extensions beyond 7 digits?
Answer:
The DBN node supports 15 DTMF digits in the phone number field for any given name.

For more information or for assist, contact the Interalia Support Group at 1-800-661-9406.

Question:
I’m trying to understand how much recording time is available on my SBX2. When I press the EXIT button three times to see the total and available memory, I see two numbers with brackets around the second number. What do the brackets mean and how much memory do I have left to record messages?
Answer:
The brackets indicate that part of the system memory has been allocated to a CTI configuration. A CTI configuration dictates how the device will operate in conjunction with a Unify OSCC or Call Director Server. If the memory in the brackets matches that of the total memory, then no more memory is available to record messages. For more information contact the Interalia Support Group at 1-800-661-9406.

Question:
I have eight lines connected to the SBX2, how many callers can be connected to the system at once and how many lines are required to transfer those callers to other destinations?
Answer:
As many as eight callers can be connected to the SBX2 all at the same time. The SBX2 utilizes the phone systems own ability to place callers on hold while the SBX2 passes the destination number to the PBX, which in turn connects the caller and releases the port on the SBX2 so that it’s ready for the next caller.

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Frequently Asked Questions

Question:
I am setting up my XMU+ for ACD messages and I want my messages to play continuously. No audio is playing out of my Hybrid Line card even though the message is recorded and the mode is set to Continuous Play. What can I do?
Answer:
First make sure the message is recorded correctly. See if you can play the message back through your handset. Some other options you can try are, re-record the audio, Re-seat the line card, reboot the XMU+, and perform a factory reset. If problems persist, contact the Interalia Customer Support Group at 1-800-661-9406.

Question:
I have an older XMU device and I want to upgrade it to XMU+. Can I purchase an XMU+ Control card and insert it into my older XMU chassis?
Answer:
Due to differences in how the RoHS components work in conjunction with the older leaded components on the backplane, the two devices are not compatible. However, the line cards can be migrated to the new chassis which will work the latest XMU+ control card model.

Question:
Why are there no DNS fields in XMU+ network configuration?
Answer:
There are no DNS fields because; host names create an additional layer of complexity on the network. As the XMU+ is a key component to the business phone system infrastructure, it should be accessed using a static IP address only.

Question:
I have a T1 card installed in my XMU+ large chassis device. I want to add more T1 line cards. How many can my chassis handle?
Answer:
The XMU+ large chassis can handle two T1 line interface cards giving the system a maximum capacity of the 48 ports. Although it is technically true that you can install 64 analog ports in a large chassis, T1 cards can process calls faster through signaling efficiencies.

Question:
I’ve just performed a firmware update by sending a new firmware file to the SBX2 using a Is there any way to reboot the XMU+ remotely?
Answer:
Yes, you can create a dialup telnet connection to the XMU+ using the Communication pull down menu inside the XMUCOM+ administrator software. Once the telnet session has started, select virtual front panel and user your arrow keys to move the last menu and select RESET -> QUICK RESET. Press the down arrow twice and you’re done.



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Frequently Asked Questions

Question:
Is there any free audio that comes with iMCM?
Answer:
No, but it can be provided. Contact the Interalia Customer Support Group at 1-800-661-9406.

Question:
I'm having problems logging in to iMCM server, what can I do?
Answer:
iMCM requires that both username and password be case sensitive. Check to ensure you are using the correct case for the username and password. If you are still unable to access your iMCM server or if you have forgotten your login information, contact the Interalia Customer Support Group at 1-800-661-9406.

Question:
I am unable to upload files to my iMCM server using either the iMCM Server Manager application or from the web page interface. What could be causing the problem?
Answer:
It’s possible an audio file may have encountered an error while being converted.

First stop and start the audio conversion service and see if uploads are now working correctly. If not, go to the next step.

Purge the audio files from the folders below and try the upload again. If the problems persist, contact the Interalia Customer Support Group at 1-800-661-9406.

Folders:
C:\Users\Public\Documents\Interalia\iMCM\Files\Audio C:\Users\Public\Documents\Interalia\iMCM\Files\AudioTmp

Question:
Is there any security on the iMCM web interface?
Answer:
Yes, iMCM requires that you enter a case sensitive username and case sensitive password. Once logged in, there is no encryption and all http transactions are made in clear text.

Question:
Is there any licensing fees to operate an iMCM server generally or on a per device bases?
Answer:
No licenses are required to operate iMCM or to add iProMOH devices. A single one time purchase of the software is all that’s required.

Question:
It seems like some of my iProMOH devices are not checking in since doing a firmware update. The log says the file transfer is timing out.
Answer:
Stop and restart the service on the IMCM Server Manager. This will re-initialize the check in mechanism.

Question:
My iProMOH devices are not accepting a new firmware file that I’ve placed on the server.
Answer:
Ensure you are using a firmware file with the correct file name. Modifying the file name in any way can cause the firmware file to upload to the devices.

Question:
What type of audio formats does iMCM support?
Answer:
The iMCM server supports the following audio file types: *.wav, *.mp3, *.au, *.wma, *.ogg

Question:
My iProMOH is playing the music schedule and not the message schedule. The Schedule Report suggests both playlists should be playing.
Answer:
Reboot the iProMOH device. It’s a good practice to reboot the machine from time to time to avoid errors that may develop from continuous operation. You can implement the maintenance cycle option within the iMCM administration interface which will do nightly reboots of the devices between 2 and 4 am local iProMOH time.

Question:
Not all of my audio files are playing and the iProMOH never seems to finish its check in. When I look at the log files for the Ipromoh I don’t see the successfully checked in message. My checks are occurring too often.
Answer:
This problem may be related to a network issue. If this problem just started, then it could be result of new Quality of Service or Firewall application running on the remote network. Check with local network administrator and contact the Interalia Customer Support Group at 1-800-661-9406.

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Support and Services

World Class Quality & Support


Product Support is available from Monday to Friday, 7 AM to 3 PM MST. We offer the following services:
  • Dial "2" at the auto-attendant in all regions for product support.
  • Select the Chat button on the bottom right of the screen to get immediate assistance during these hours.
  • Email support with the "Support Incident" button.





FAQs / Troubleshooting Guide


Online Warranty Registration

IMPORTANT: To obtain full warranty coverage, this form must be completed and submitted within 30 days from date of installation.


Company Name *
Address Line 1 *
Address Line 2
City *
Postal / Zip Code *
Province / State / Region *
Country *

Location Where Equipment is Installed (if different from above)
Address Line 1
Address Line 2
City
Postal / Zip Code
Province / State / Region
Country

Primary Contact *
Email *
Phone *

Product Model# *
Product Model#
Product Model#
Product Model#
Product Model#
Product Serial# *
Product Serial#
Product Serial#
Product Serial#
Product Serial#

Date of Installation *
Name of Installer *





Standard Warranty

Interalia provides the following Standard Warranty which guarantees our equipment to be free of defects in material and workmanship:

  • iMCM iProMOH and iProMOH SU: sixty (60) months, beginning on the In-Service Date by an authorized Interalia reseller or on the Delivery Date for products shipped directly to an end user location.
  • iProMOH One: twelve (12) months beginning on the In-Service Date by an authorized Interalia reseller or on the Delivery Date for products shipped directly to an end user location.
  • All other Hardware: twelve (12) months, beginning on the In-Service Date by an authorized Interalia reseller or on the Delivery Date for products shipped directly to an end user location.
  • Software and software media: ninety (90) days, beginning on the In-Service Date by an Interalia authorized reseller or on the Delivery Date for all Software shipped directly to an end user location.

Return Material Authorization Process:
Contact our Customer Service group who will work with you to diagnose any product issues. If their analysis deems the unit to be defective, a Return Material Authorization Number (RMA#) will be issued. This will include shipping instructions for the return of your defective unit and any other details related to your RMA. Interalia will replace the product with a new or refurbished unit at no charge during the warranty period.

If a unit fails within the first 30 days:
If a product fails within 30 days from the date of shipment, Interalia will provide an Advance Replacement unit prior to the customer returning the failed unit to minimize service interruption. This unit will be shipped within 24 hours after the RMA# is issued. In the region where Interalia has a warehouse (Canada, USA, European Union*), Interalia will pay the cost to ship the unit to the customer and for the shipping cost to return the defective unit to Interalia. If the failed unit is not returned within 45 days to Interalia, the customer will be invoiced the full price of the Advance Replacement unit. For customers outside of these regions, the customer will be responsible for the shipping charges.

If a unit fails after 30 days, but before the end of the first year (iProMOH units) or before the end of the warranty period (all other hardware):
Interalia will provide an Advance Replacement unit prior to the customer returning the failed unit to minimize service interruption. This unit will be shipped within 24 hours after the RMA# is issued. In the region where Interalia has a warehouse (Canada, USA, European Union*), Interalia will pay the cost to ship the unit to the customer and the customer is responsible for the shipping cost to return the defective unit to Interalia. If the failed unit is not returned within 45 days to Interalia, the customer will be invoiced the full price of the Advance Replacement unit. For customers outside of these regions, the customer will be responsible for the shipping charges.

*European Union consists of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Extended Warranty Option:
The option exists to purchase an extended warranty for the SBX and XMU+ products. See the Extended Warranty section for details.

Extended Warranty

Extended Warranty SBX and XMU+

Interalia provides a standard, comprehensive one-year warranty on all SBX and XMU+ systems. The extended warranty options provide comprehensive service, repair/replacement and technical support for up to an additional 4 years. The extended warranty includes:

Parts and labor:
The cost of parts and labor at an authorized Interalia repair facility.

Advanced replacement and spare parts:
Any required Interalia replacement parts/units.

Updates:
Firmware and software updates for the duration of the warranty period.

Shipping:
Any and all shipping costs to deliver or return replacement parts or equipment.

Technical Support:
Comprehensive technical support during normal business hours.


The terms of the extended warranty are as follows:

Purchase while under warranty:
A warranty extension must be purchased while the unit is under the standard first year warranty coverage.

Crediting unused warranty to new units:
If a part/unit is replaced during the extended warranty period, the extended warranty remains in effect for the new part/unit.

Equipment upgrades:
Any equipment upgrade added during the extended warranty period will be covered under the existing extended warranty.

Shipping:
The warranty program does not guarantee same day shipping. Interalia will expedite shipping and provides, but does not guarantee, shipping within 48 hrs.

Labor:
Repair and labor must be done at an authorized Interalia facility. Any repair and/or labor costs accrued outside of an authorized facility are not covered under this warranty.

Return Materials Authorization (RMA) process:
The standard Interalia Return Materials Authorization (RMA) process must be followed for replacement of parts/units.

Serial numbers:
The serial number on the defective part or unit must match the serial number on the Extended Warranty agreement.

Refurbished parts:
Interalia reserves the right to ship a refurbished replacement part to the customer.

Battery replacement:
Battery replacement is not included.

Warranty maximum:
A product is protected under warranty for a maximum of 5 years: 1 year standard warranty and up to an additional 4 years extended warranty.

Modifications:
All warranties are null and void if any modifications have been made to the unit, or the unit has been subjected to physical or electrical stress.

Improper use:
Interalia, our agents or distributors, accept no responsibility for malfunction or damage caused by improper connection, or use of the unit.

Liability:
Interalia, our agents or distributors, are not liable for any losses incurred through the use of the equipment, or by the malfunction of the equipment, in any means whatsoever.

Repair specifications:
This warranty is limited to the repair of the equipment to its originally published specifications.


Professional Services

Interalia offers consulting packages tailored to the needs of our customers. Our technical service professionals can provide as little or as much support as you need to ensure a solution that meets you needs.

Don't see a package that seems right for you? Contact Interalia and they will design the perfect support or maintenance solution for your needs.

These consulting packages can be purchased at the same time as your XMU+/SBX, or as a standalone item later.  You may use it up to 90 days after purchase.

Select the desired package for more information, or to order these packages, contact your Interalia representative or email info@interalia.com.


Package A - Programming for basic ACD announcements or a simple call processing/auto attendant menu.

Part #24852

Package A applies if you have one of the following:
  • 1 to 4 menus (4 unique menus, or 1 main menu and 3 sub menus).
  • Up to 16 ACD announcements.
  • Up to 4 MOH ports on the XMU+.
  • Up to 2 MOH ports on the SBX.

Requirements:
  • A compete call processing flow chart in any of the following formats: Visio, Excel, Word, PowerPoint or PDF.
  • Contact person's phone and/or email.
  • System serial number and location.
  • Date you would like project completed by.

Notes:
  • Interalia requires 3-5 business days from the time of receiving a complete flow chart.
  • Additional charges may be applied if flow chart is not provided.
  • Programming during normal business hours.
  • Message list (guide for recording).
  • Remote loading of application.
  • Remote installation support during business hours for:
    • Wiring assistance
    • Software loading and communications
    • Announcement recordings

Package B - Programming for advanced ACD announcements or an advanced call processing/auto attendant menu.

Part #24853

Package B applies if you require one of the following:
  • 5 to 20 menus.
  • 16+ ACD announcements.
  • Combination of menus, announcements and MOH.
  • Up to 100 names for dial by name applications.

Requirements:
  • A compete call processing flow chart in any of the following formats: Visio, Excel, Word, PowerPoint or PDF.
  • .CSV file including all contacts for dial by name.
  • Contact person's phone and/or email.
  • Modem number for remote access.
  • System serial number and location.
  • Date you would like project completed by.

Notes:
  • Interalia requires 3-5 business days from the time of receiving a complete flow chart.
  • Additional charges may be applied if flow chart is not provided.
  • Programming during normal business hours.
  • Message list (guide for recording).
  • Remote loading of application.
  • Remote installation support during business hours for:
    • Wiring assistance
    • Software loading and communications
    • Announcement recordings

Package C - XMU+ / SBX Configuration and Maintenance Training.

Part #24854

Package C applies if you require one of the following services:
  • XMUCOM+ remote/web based maintenance training. We will review the program that was written for you by Interalia and will show you how to implement future move/add/changes. (Limit 1 person, maximum 2 hours).
  • Message Manager remote software training. We will provide Message Manager training for ongoing customer recordings.

Requirements:
  • Must have web dialogs installed.
  • Contact person's phone and/or email.
  • System serial number and location.
  • Web access.

Notes:
  • Package C may only be ordered if package A or B have been ordered.
  • Programming during normal business hours.

Package D - XMU+/SBX Single Add, Move or Change.

Part #24855

Package D applies if you require one of the following:
  • This package can be used to perform a Move/Add/Change (MAC) on an existing system. All MAC activity must be arranged with Interalia, so we can assist in determining the scope of work required. A MAC will be a maximum of 3 menu changes.
  • This package includes assisting with XMU+ or SBX upgrades during normal business hours. We will step you through the process of loading your saved configuration and messages into the new XMU+/SBX system. We will edit and download all changes remotely.

Requirements:
  • Detailed description of changes to be made supplied in any of the following formats: Visio, Excel, Word, PowerPoint or PDF.
  • Contact person's phone and/or email.
  • System serial number and location.
  • Date you would like project completed by.
  • Modem access number.

Notes:
  • Interalia requires 3-5 business days from the time of receiving the detailed description of changes.

Package E - XMU+/SBX Annual 12 Moves, Adds, Changes.

Part #24856

Package E applies if you require one of the following services:
This package is used to perform a Move/Add/Change (MAC) on an existing system for a period of one year. We will edit and download all changes remotely.
  • 12 moves, adds or changes per year.
  • 1 move, add or change is limited to 3 menu changes.
  • All work will be done during normal business hours.

Requirements:
  • Detailed description of changes to be made supplied in any of the following formats: Visio, Excel, Word, PowerPoint or PDF.
  • Contact person's phone and/or email.
  • System serial number and location.
  • Date you would like project completed by.

Notes:
  • Interalia requires 3-5 business days from the time of receiving the detailed descripton.

Package F - Not Currently Available.


Package G - iMCM Remote Setup Training.

Part #24862

Package G applies to the following:
  • iMCM installation setup (remote/web based).
  • We will assist in the configuration for up to 5 iProMOH, as well as assistance with configuring iMCM for date and time schedules.

Requirements:
  • Must have web dialogs installed.
  • Contact person's phone and/or email.
  • Web access.

Notes:
  • Training during normal business hours.

Package H - XMU+/SBX Annual 6 Moves, Adds, Changes.

Part #24857

Package H applies if you require one of the following services:
This package is used to perform a Move/Add/Change (MAC) on an existing system for a period of one year. We will edit and download all changes remotely.
  • 6 moves, adds or changes per year.
  • 1 move, add or change is limited to 3 menu changes.
  • All work will be done during normal business hours.

Requirements:
  • Detailed description of changes to be made supplied in any of the following formats: Visio, Excel, Word, PowerPoint or PDF.
  • Contact person's phone and/or email.
  • System serial number and location.
  • Date you would like project completed by.

Notes:
  • Interalia requires 3-5 business days from the time of receiving the detailed descripton.

Canada:

6815 8th Street NE, Suite 275
Calgary, AB T2E 7H7
Phone: (403) 288-2706
Toll Free: (800) 661-9406
Fax: (403) 288-5935
Email: info@interalia.com

United States:

701 24th Ave SE
Minneapolis, MN 55414
Phone: (403) 288-2706
Toll Free: (800) 661-9406
Fax: (403) 288-5935
Email: info@interalia.com

United Kingdom:

58 Herschel Street
Slough, SL1 1HD
United Kingdom
Phone: +44 203 6082606
Fax: (403) 288-5935
Email: info@interalia.com

Copyright 2016 Interalia Inc. All Rights Reserved.